Holley Dunn
Greer,SC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Diligent and hardworking Lifesaving Counselor dedicated to giving optimal animal care and support. Builds positive relationships with adopters/fosters and trust with animals. Knowledgeable about grooming, exercise, training and basic care. Well versed in a variety of software needed on a day-to-day basis.
Overview
6
6
years of professional experience
Work History
Adoptions Counselor
Greenville County Animal Care
Greenville, SC
09.2022 - Current
- Provided counseling to families considering adoption.
- Provided support to adoptees by connecting them with appropriate resources when necessary.
- Assisted with the daily care and maintenance of animals in the shelter, including feeding, cleaning, and walking.
- Provided potential adopters with information about animal breeds, temperaments, and behaviors.
- Greeted visitors to the adoption center and answered questions regarding available animals.
- Helped visitors to select and adopt appropriate animals based upon needs and requirements.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Scheduled surgeries and appointments using a variety of different software.
- Familiar with software for everyday use such as ShelterLuv, Clinic HQ, FullSlate and SimpleText.
Professional Dog Bather
Pet Supplies Plus
Taylors, SC
10.2021 - 05.2022
- Provided baths, haircuts, nail trims, ear cleaning and other grooming services for dogs.
- Maintained a safe working environment by adhering to safety procedures and regulations.
- Scheduled appointments for pet owners according to their availability.
- Provided advice to pet owners regarding proper home care of their pets' coats between visits.
- Assisted with brushing teeth, trimming nails, cleaning ears and eyes, as well as clipping fur as needed.
- Established a positive relationship with each customer through friendly conversation and professional demeanor.
- Cared for pets during owners' absences.
- Bathed and dried dogs of all sizes, breeds, and temperaments.
- Developed positive relationships with clients to ensure repeat business opportunities.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Kept accurate records of customer information including contact details and payment history.
Store Associate
Pet Supplies Plus
Taylors, SC
04.2021 - 10.2021
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Cleans and maintains animal living areas, including cages and tanks, using appropriate cleaning materials.
- Feeds animals according to instructions from veterinarians or animal care supervisors.
- Provides enrichment activities for animals in their care.
- Records observations of animal behavior, health, diet and other information as required.
- Performed daily opening and closing procedures for store operation.
Instacart Shopper
Instacart
Greenville, SC
01.2021 - 04.2021
- Greeted customers and responded to inquiries in a friendly and professional manner.
- Prepared orders for delivery, including selecting items from shelves, bags and boxes.
- Ensured accuracy of orders by double checking contents before bagging each item.
- Followed all safety protocols while handling food items such as raw meats, produce and dairy products.
- Delivered groceries on time according to company standards for customer satisfaction.
Sandwich Artist
SUBWAY®Restaurants
Travelers Rest, SC
03.2019 - 01.2021
- Answered guest questions, delivering most accurate and updated information available.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Completed opening, closing and shift change tasks by following company guidelines.
- Followed established procedures for handling money transactions accurately.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
Education
Paragon Pet Grooming -
Groom Tech (Bather)
Kentwood, MI02-2022
High School Diploma -
Travelers Rest High School
Travelers Rest, SC06-2019
Some College (No Degree) - Early Childhood Education
Greenville Technical College
Greenville, SCSkills
- People Skills
- POS System Expertise
- Animal Health and Behavior Understanding
- Customer Service
- Customer Relationship Building and Communication
- Software Expertise
Timeline
Adoptions Counselor
Greenville County Animal Care
09.2022 - Current
Professional Dog Bather
Pet Supplies Plus
10.2021 - 05.2022
Store Associate
Pet Supplies Plus
04.2021 - 10.2021
Instacart Shopper
Instacart
01.2021 - 04.2021
Sandwich Artist
SUBWAY®Restaurants
03.2019 - 01.2021
Paragon Pet Grooming -
Groom Tech (Bather)
High School Diploma -
Travelers Rest High School
Some College (No Degree) - Early Childhood Education
Greenville Technical College
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