Madeline Hoyt
San Jose,CA
Summary
Versatile and dedicated professional with a proven track record in animal care and customer service, notably at Humane Society Silicon Valley. Excels in customer service and interpersonal communication, ensuring high satisfaction in both adoption and retail settings. Demonstrated ability to enhance team efficiency and customer relationships through patience, collaboration, and meticulous attention to detail.
Overview
4
4
years of professional experience
Work History
Adoptions Counselor
Humane Society Silicon Valley
Milpitas, CA
09.2021 - 06.2023
- Coordinated with other departments to ensure a smooth transition from shelter to family life
- Facilitated meetings between potential adopters and suitable animals
- Educated potential adopters
- Worked with adopters to complete necessary paperwork
- Handed card and cash payments and donations
- Provided post-adoption support to families, addressing concerns and facilitating access to resources for a successful adoption
- Opened and closed the department daily
Sales Associate
Joann Fabrics
San Jose, CA
09.2020 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Handled cash and card transactions
- Helped customers locate products and checked store system for merchandise at other sites.
Counter Staff
Icing On The Cake Nyc
Los Gatos, CA
04.2019 - 06.2019
- Assisted in inventory management for optimal product availability and minimized waste.
- Enhanced customer satisfaction by providing friendly and efficient service.
- Collaborated with team members to provide seamless service during rush hours.
- Demonstrated flexibility by cross-training in multiple roles within the establishment, enabling efficient coverage during peak times
Education
Bachelor Of Science - Forensic Science With A Concentration in CSI
San Jose State University
San Jose, CAAssociates - Liberal Arts
West Valley College
Saratoga, CA05.2022
Associates Of Science - Justice Studies
West Valley College
Saratoga, CA05.2022
Skills
- Pet handling
- Animal care
- Patience and tolerance
- Behavior analysis
- Animal handling
- Attention to detail
- Honest and dependable
- Teamwork and collaboration
- Customer service
- Interpersonal communication
Timeline
Adoptions Counselor
Humane Society Silicon Valley
09.2021 - 06.2023
Sales Associate
Joann Fabrics
09.2020 - 09.2021
Counter Staff
Icing On The Cake Nyc
04.2019 - 06.2019
Bachelor Of Science - Forensic Science With A Concentration in CSI
San Jose State University
Associates - Liberal Arts
West Valley College
Associates Of Science - Justice Studies
West Valley College