Wren Burden
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Adoptions Counselor
Humane Society of Utah
Murray
02.2024 - 10.2025
- Facilitate the matching process between animals and adopters, completing over 1,115 successful adoptions while providing guidance on post-adoption support to encourage lifelong placements.
- Perform necessary vaccines, microchips and medications for various shelter animals.
- Since January 2025, I facilitated 538 adoptions, 32.84% above other counselors' average of 356 adoptions.
- Managed front desk operations such as appointment scheduling through acuity, phone calls and greeted visitors warmly.
- Performed data entry tasks related to customer information and animal information into computer databases for record keeping.
Customer Service
Hound and Cat
Draper
06.2023 - 01.2024
- Consistently greet all customers warmly and deliver exceptional service, maintaining professionalism and attentiveness even in high traffic periods.
- Perform daily store operations by managing cash register closures, opening procedures, and taking inventory.
- Regularly assisted 6+ customers daily with basic grooming tasks like nail trimming, ear cleaning, and sanitary trims.
- Coordinate an average of 20-30 pet bathing appointments daily through Square and maintained sanitary workspaces.
- Processed invoices for payment ensuring accuracy of data entry.
Customer Service
My Pet Market
Phoenix
05.2022 - 04.2023
- Provide exceptional customer service by offering knowledgeable pet nutritional advice to support pet health and build customer trust and loyalty.
- Improved loyalty program sign ups with an average of 4 sign-ups per shift exceeding store average of 2 and suggested improvements adopted by the team to enhance sign-up efficiency.
- Efficiently received, stocked, and logged inventory of all new merchandise on delivery days, ensuring timely organization and availability of products for customers.
- Handled cash and card transactions efficiently and accurately using POS system.
Drive-Thru Cashier
Culver's Restaurant
Phoenix
03.2021 - 03.2022
- Processed customer orders accurately and efficiently at drive-thru window.
- Handled cash and credit transactions with precision and care.
- Maintained cleanliness and organization of work area during shifts.
- Followed health regulations to maintain food safety standards throughout shifts.
- Operated kitchen equipment to cook, fry, and grill menu items efficiently.
Education
Food Handlers Certification - Food And Nutrition
State Food Safety
01.2026 - 02.2026
Associate of Arts - Illustration
Salt Lake Community College
Salt Lake City, UT 05.2025 - 02.2026
High School Diploma -
Greenway High School
Phoenix, AZSkills
- Customer Service
- Communication
- Data Entry
- Inventory management
- Appointment Setting
- Time Management
- Cash Handling
- Animal care
- Grooming assistance
- Front desk operations
- Attention to detail
Certification
- Fear Free Certified, Fear Free, 01/24
- Bloodborne Pathogens Certification, American Red Cross, 01/25
Timeline
Food Handlers Certification - Food And Nutrition
State Food Safety
01.2026 - 02.2026
Associate of Arts - Illustration
Salt Lake Community College
05.2025 - 02.2026
Adoptions Counselor
Humane Society of Utah
02.2024 - 10.2025
Customer Service
Hound and Cat
06.2023 - 01.2024
Customer Service
My Pet Market
05.2022 - 04.2023
Drive-Thru Cashier
Culver's Restaurant
03.2021 - 03.2022
High School Diploma -
Greenway High School