Holley Mersino

Gastrohealth

Crestview, FL

07.2019 - Current

Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.
Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
Processed payments and managed financial records to facilitate proper billing and tracking of payment history.
Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
Followed up with patients to reschedule missed appointments.
Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
Maintained accurate patient records for proper tracking of patient history and treatment.
Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Prepared and processed patient referrals and transfer requests.
Performed various administrative tasks by filing, copying and faxing documents.
Placed new supply orders, managed inventory and restocked clerical spaces.