Summary
Overview
Work History
Education
Skills
Timeline
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HOLLI BOND

Arlington,TX

Summary

Dedicated and proactive flight attendant with over two years of experience in delivering exceptional customer service and ensuring passenger safety for American Airlines. Possess a robust history of nearly eight years in customer service, demonstrating strong leadership, adaptability, and quality improvement skills. Seeking to leverage extensive experience and training to advance to the Supervisor In-Flight Administration role, focusing on enhancing operational efficiency and team performance.

Overview

7
7
years of professional experience

Work History

Flight Attendant

American Airlines
Fort Worth, Tx
03.2023 - Current

- Successfully facilitate the boarding process and provide exceptional support to an average of 150 passengers per flight, ensuring safety and comfort.

- Conduct safety briefings and demonstrations, guaranteeing adherence to safety protocols and emergency procedures.

- Acts as the liaison between flight deck and cabin crew in the event of a medical emergency as lead flight attendant.

- Collaborate effectively with crew members to streamline cabin services, resulting in increased customer satisfaction ratings.

- Proactively address passenger concerns, fostering a welcoming and positive travel experience.

Account Fleet Coordinator

Enterprise Fleet Management
Franklin, TN
09.2021 - 01.2023

- Managed administrative and sales support for 40+ clients, ensuring timely and accurate responses to inquiries and requests.- Developed training materials and provided guidance on resource utilization, enhancing client engagement and product knowledge.- Initiated and input automotive quotes and orders to meet diverse client business needs, improving service efficiency.

Senior Customer Service Representative

Cardinal Health
La Vergne, TN
09.2018 - 09.2021

- Oversaw order management for multiple pharmaceutical manufacturers, ensuring critical medications were delivered promptly.- Acted as the primary point of contact for clients, effectively addressing concerns and maintaining high satisfaction levels.- Established and nurtured long-term relationships with clients, securing an average of eight new accounts annually.

Education

Master of Business Administration - Concentration in Health Care Administration

South College
Knoxville, TN
03.2020

Bachelor of Science - Exercise Science

Middle Tennessee State University
Murfreesboro, TN
12.2016

Skills

  • - In-Flight Safety & Operations Management
  • - Leadership & Team Development
  • - Quality Improvement in Customer Service
  • - Conflict Resolution & Problem Solving
  • - Strategic Communication & Interpersonal Skills
  • - Training & Mentorship
  • Verbal & Written Skills
  • Microsoft Office

Timeline

Flight Attendant

American Airlines
03.2023 - Current

Account Fleet Coordinator

Enterprise Fleet Management
09.2021 - 01.2023

Senior Customer Service Representative

Cardinal Health
09.2018 - 09.2021

Master of Business Administration - Concentration in Health Care Administration

South College

Bachelor of Science - Exercise Science

Middle Tennessee State University