HOLLI GUAETTA
WESTLAND,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
BILLING SPECIALIST
CONNALLY COUNSELING
08.2023 - Current
- Improved billing accuracy by implementing a streamlined invoicing process.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Increased efficiency within the department by automating routine processes using specialized software tools.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
MEDICAL BILLER & CODER
ROBIN FERRIS, MASSAGE THERAPIST
02.2023 - 08.2023
- Improved billing accuracy by implementing a streamlined invoicing process.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Supported company growth initiatives by maintaining a scalable billing infrastructure capable of handling increased volumes of transactions smoothly and efficiently.
Massage Therapist
Correct Care Family Chiropractic
01.2020 - 08.2023
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Promoted wellness by educating clients on self-care and stress management techniques.
Server
Jon’s Goodtime Bar & Grill
10.2018 - 03.2020
ATI Physical Therapy
02.2018 - 10.2018
- Built trusting relationships with patients and families, fostering a supportive atmosphere for recovery.
- Educated patients on proper use of assistive devices, reducing the risk of injury or further complications.
- Managed inventory of supplies and ordered new materials when needed, maintaining a well-stocked therapy space.
Server
World of Beer
09.2017 - 10.2018
Rehabilitation Technician
Solaris Rehab
05.2016 - 08.2017
- Utilized therapeutic equipment effectively, resulting in improved patient progress.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
Server
Seasons 52
10.2015 - 08.2017
Medical Assistant
Lee Memorial Health System Primary Care
08.2012 - 10.2012
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Medical Assistant
Henry Ford Medical Center
10.2011 - 07.2012
- Acted as a liaison between doctor and patient requiring confident communication, an understanding of confidentiality, and ability to quickly develop trusting relationships with patients
- Responsible for contacting patients to inform them of physician’s instructions and schedule follow ups over the phone
- Administration and Health Insurance Processing: Billing and coding, patient scheduling, and claims processing.
Education
Bachelor of Health Information Management -
University of Cincinnati
12.2025
Medical Billing and Coding -
Ultimate Medical Academy
01.2023
Diploma -
Sanford Brown College
Myomassologist Diploma -
Associate of Science - Medicine & Fitness Technology
Keiser University
Skills
- Google Drive
- Billing Systems and Software
- Diagnostic Codes
- Insurance Confirmation
- Microsoft Office
- Correct Errors
- Electronic Health Records Systems
- Manual Processing
- Medical Billing and Collections
- Claim Processing
Certification
MEDICAL TERMINOLOGY MICROSOFT OFFICE ICD-10-CM, CPT, HCPCS II
ANATOMY & PHYSIOLOGY DIAGNOSTIC CODING CREDENTIALING
PATHOLOGY PROCEDURAL CODING OFFICE ALLY SOFTWARE, THERANEST
CLAIM CYCLE & PROCESSING RECORDS MANAGEMENT INSURANCE VERIFICATION
Affiliations
Billing Specialist August 2023 - Present
Medical Biller and Coder February 2023 – August 2023
Licensed Massage Therapist February 2020 – August 2023
Strong independent skills, attention to detail, organizing priorities, proficient in Excel, goal achievement, task oriented.
Timeline
BILLING SPECIALIST
CONNALLY COUNSELING
08.2023 - Current
MEDICAL BILLER & CODER
ROBIN FERRIS, MASSAGE THERAPIST
02.2023 - 08.2023
Massage Therapist
Correct Care Family Chiropractic
01.2020 - 08.2023
Server
Jon’s Goodtime Bar & Grill
10.2018 - 03.2020
ATI Physical Therapy
02.2018 - 10.2018
Server
World of Beer
09.2017 - 10.2018
Rehabilitation Technician
Solaris Rehab
05.2016 - 08.2017
Server
Seasons 52
10.2015 - 08.2017
Medical Assistant
Lee Memorial Health System Primary Care
08.2012 - 10.2012
Medical Assistant
Henry Ford Medical Center
10.2011 - 07.2012
Bachelor of Health Information Management -
University of Cincinnati
Medical Billing and Coding -
Ultimate Medical Academy
Diploma -
Sanford Brown College
Myomassologist Diploma -
Associate of Science - Medicine & Fitness Technology
Keiser University
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