Holli Nickoson
Augusta,KY
Summary
Outgoing Medical Office Assistant with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
18
18
years of professional experience
Work History
Medical Office Coordinator
Buffalo Trace Gastroenterology
Maysville, KY
10.2018 - Current
- Communicated with patients, insurance companies, and providers through phone calls, emails, and office drives concerning formularies and coverage limits.
- Entered procedure codes and diagnosis codes into medical billing software.
- Scheduled, rescheduled and cancelled appointments for patients.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Oversaw office records and maintained strict document control.
- Reviewed and sent medical records to other physicians upon request.
- Managed appointments, registrations and patient relations in office.
- Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
- Trained all new employees on records management system.
- Coordinated luncheons with Pharmaceutical Representatives.
Receptionist/Dental Insurance Coordinator
Cincinnati Dental Services
Edgewood, KY
03.2012 - 08.2018
- Responded to customer concerns and questions on daily basis.
- Monitored outstanding invoices and performed collections duties.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Completed patient referrals to other medical specialists.
- Obtained payments from patients and scanned identification and insurance cards.
Sales Associate Team Leader
Bath & Body Works
Alexandria, KY
10.2005 - 09.2013
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Processed product returns and assisted customers with other selections.
- Prepared large cash deposits with zero discrepancies.
- Educated associates on market trends and stayed up-to-date on forecasts.
Education
Bachelor of Arts - English/Humanities
Shawnee State University
Portsmouth, OH05.2000
High School Diploma -
Lewis County High School
Vanceburg06.1994
Skills
- Coaching and Mentoring
- Quality Assurance
- Friendly and Relatable
- Attention to Detail
- Delegation and Work Assignment
- Customer Service Management
- Documentation and Recordkeeping
- Honesty and Integrity
- Diligent Follow Through
Timeline
Medical Office Coordinator
Buffalo Trace Gastroenterology
10.2018 - Current
Receptionist/Dental Insurance Coordinator
Cincinnati Dental Services
03.2012 - 08.2018
Sales Associate Team Leader
Bath & Body Works
10.2005 - 09.2013
Bachelor of Arts - English/Humanities
Shawnee State University
High School Diploma -
Lewis County High School