Holli Spear
Garden Grove,CA
Summary
Dynamic and detail-oriented professional with a proven track record at Big Bear Mountain Resort, excelling in customer service and cash handling. Recognized for enhancing client satisfaction and achieving sales targets through effective problem-solving and teamwork. Skilled in time management and maintaining high standards in cleaning and organization.
Experienced with detailed cleaning tasks and maintaining organized living spaces. Utilizes effective cleaning techniques and efficient supply management. Knowledge of teamwork and communication in collaborative environments.
Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.
Experienced with maintaining spotless and organized environments. Utilizes effective cleaning techniques and attention to detail to ensure spaces are inviting and hygienic. Track record of managing time efficiently and adapting to various cleaning challenges.
Overview
20
20
years of professional experience
Work History
Photographer
Self-employed
01.2010 - Current
- Took photos from different angles and perspectives to capture perfect images.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Digitally edited photos to enhance appearance.
- Photographed high-quality images for various print and digital projects.
- Edited, toned, captioned, and uploaded photographs for publication.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Selected and set up appropriate props, backdrops, and lighting.
House Cleaner Assistant
Brenda Spear
07.2007 - 11.2012
- Managed time effectively while working under pressure, ensuring all tasks were completed within designated time frames.
- Collaborated with lead House Cleaner to divide tasks effectively, maximizing productivity during shifts.
- Streamlined cleaning processes by developing and implementing customized checklists for each home.
- Participated in regular team meetings to discuss progress, challenges, and opportunities for improvement within the company''s operations.
- Reduced the spread of germs and bacteria by sanitizing high-touch surfaces regularly.
- Helped clients maintain an orderly living space by organizing personal items according to their preferences.
- Increased repeat business through consistent attention to detail and excellent customer service skills.
- Enhanced client satisfaction by providing thorough and efficient house cleaning services.
- Aided in reducing clutter for homeowners by suggesting storage solutions that fit their specific needs.
- Assisted with the deep cleaning of homes, resulting in improved air quality and reduced allergens.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Sales Associate
Big Bear Mountain Resort
11.2005 - 05.2010
- Enhanced customer satisfaction by delivering outstanding service and resolving concerns efficiently.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Red Bluff High School
Red Bluff, CASkills
Customer service
Teamwork and collaboration
Problem-solving skills
Time management
Cash handling
Multi-tasking strength
Problem-solving
Listening skills
Exceptional customer service
Retail store operations
Store opening and closing
Flexible schedule
Restroom maintenance
Carpet cleaning
Furniture treatment
Kitchen cleaning
Digital photography
Photo editing
Adobe photoshop
Advanced camera skills
Social media marketing
Creative vision
Timeline
Photographer
Self-employed
01.2010 - Current
House Cleaner Assistant
Brenda Spear
07.2007 - 11.2012
Sales Associate
Big Bear Mountain Resort
11.2005 - 05.2010
High School Diploma -
Red Bluff High School