Adobe
Open To Work
Hollie Bolden
Operations
Woodstock,VA
Work Preference
Summary
I am a versatile professional with 10+ years of experience in operations management, IT support, and web design. My background includes leading cross-functional teams, optimizing workflows, ensuring regulatory compliance, and implementing cost-effective strategies that improve efficiency and reduce downtime.
In addition to operations leadership, I bring technical expertise in system administration, troubleshooting, and website development with HTML/CSS, SEO optimization, and usability testing. I enjoy bridging the gap between technology and business operations to deliver innovative solutions and measurable results.
I am passionate about building high-performing teams, streamlining processes, and using digital tools to drive organizational success. I’m always open to connecting with professionals in operations, IT, and technology-driven industries.
Overview
21
21
years of professional experience
Work History
Director of Plant Operations
Hidden Springs Senior Living
Bentonville, Virginia
02.2016 - 10.2025
- Provided direction and leadership to all levels of employees and managers.
- Oversaw daily operations of senior living facility ensuring quality care.
- Implemented safety protocols to maintain a secure environment for residents.
- Directed maintenance and repair operations to ensure safety and facility readiness.
- Implemented educational initiatives to enhance workforce productivity.
- Ensured adherence to state regulations and industry standards.
- Led facility upgrade and expansion projects within budget constraints.
- Coordinated with leadership teams to strategize and optimize operational outcomes.
- Implemented new technologies into existing systems to streamline operations.
- Maintained strong relationships with external vendors to secure best prices on supplies needed for production.
- Managed team members to ensure adherence to company standards.
- Oversaw leadership teams in planning and executing operational objectives.
- Reviewed employee performance evaluations quarterly ensuring adherence to company guidelines.
- Tracked stock quantities to guarantee production aligned with customer needs.
- Implemented predictive and preventive measures for equipment upkeep.
- Utilized effective communication to assess customer requirements through engaging dialogue.
- Collaborated with clients to gather requirements and understand their vision.
- Developed and maintained websites using HTML, CSS, and JavaScript coding languages.
- Conducted usability testing to enhance website functionality and user experience.
- Provided ongoing support and updates for existing client websites as needed.
- Optimized web pages for better search engine rankings.
- Monitored traffic analytics data and adjusted strategies accordingly.
- Implemented SEO best practices to improve website visibility and search engine ranking.
- Monitored social media trends and competitor activities regularly.
- Developed compelling content tailored for diverse social media channels, including Twitter, Instagram, Facebook, and LinkedIn.
- Managed the daily operations of all assigned social media accounts.
- Monitored customer comments on various social media channels and responded in a timely manner.
- Designed promotional materials using graphic design software applications.
- Assisted in developing strategies for increasing followership and engagement rates.
- Participated in brainstorming sessions with other professionals to generate innovative ideas.
Personal In-Home Caregiver
Self-employeed
Stockbridge, MI
03.2012 - 08.2016
- Provided daily personal care assistance to clients in their homes.
- Assisted clients with daily living activities, including bathing and dressing.
- Maintained a clean and safe living environment for clients at all times.
- Monitored client well-being and reported any changes to family members or healthcare providers.
- Offered companionship and emotional support to enhance client quality of life.
- Transported clients to doctor's appointments and supported with mobility issues.
- Performed light housework, handled cleaning duties and ran loads of laundry.
- Prepared and served meals to meet dietary needs and instructions.
Private Housekeeper
Self-employeed
Stockbridge, MI
06.2004 - 02.2012
- Managed daily cleaning schedules for private residences.
- Organized household supplies and maintained inventory levels.
- Assisted with laundry, ironing, and garment care tasks.
- Ensured cleanliness of surfaces, including kitchens and bathrooms.
- Communicated effectively with clients to understand household needs.
- Complied with safety regulations regarding use of hazardous materials such as chemical cleaners.
- Cleaned upholstery, draperies, furniture, fixtures and appliances in the home.
- Ensured all areas were kept clean, sanitized, and organized according to company standards.
Skills
- Operational efficiency
- Safety compliance
- Vendor negotiation
- Technology integration
- Effective communication
- Problem solving
- Performance evaluation
- Customer engagement
- Project execution
- Staff development
- Facilities maintenance
- Team building and development
- Schedule management
- Contract negotiation
- Decision-making
- HTML/CSS coding
- Usability testing
- Brand management
- Website maintenance
- Web design
- Adobe photoshop
- IT support experience
- Onsite support
- Analytical and critical thinking
- Network troubleshooting
- Equipment maintenance
- Software installation
- SEO optimization
- Wireless networking
- System administration
- Help desk management
- Remote support
- Troubleshooting and Diagnostics
- Hardware installation
- Software upgrades
- Windows/iOS Proficiency
References
References available upon request.
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Software
Microsoft Office 365
Eldermark
3X Logic
Synology
Nextiva/VOIP
Windows/iOS
Timeline
Director of Plant Operations
Hidden Springs Senior Living
02.2016 - 10.2025
Personal In-Home Caregiver
Self-employeed
03.2012 - 08.2016
Private Housekeeper
Self-employeed
06.2004 - 02.2012
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