Hollie Cardena
Ripley,MS
Summary
Accomplished Hospice Consultant at Legacy Hospice, adept in compassionate communication and hospice regulations knowledge, enhanced patient satisfaction through customized care plans. Skilled in care coordination and medical documentation, significantly reduced hospital readmissions. Excelled in fostering strategic healthcare partnerships and mentoring, demonstrating exceptional problem-solving and attention to detail. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Highly skilled and enthusiastic professional with more than 15 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
18
18
years of professional experience
Work History
Hospice Consultant
Legacy Hospice
Ripley, MS
07.2021 - Current
- Built strong relationships between patients, families, and hospice staff to facilitate a supportive environment.
- Collaborated with healthcare providers to ensure seamless transitions between hospital and hospice settings for patients.
- Provided emotional support to grieving families by offering counseling services or referring them to appropriate bereavement resources when necessary.
- Increased patient satisfaction by developing and implementing customized hospice care plans.
- Reduced hospital readmissions through proactive monitoring of patient progress during end-of-life care.
- Developed strategic partnerships with local healthcare providers for more efficient coordination of Hospice services.
- Mentored new hospice professionals, sharing expertise and fostering a skilled and compassionate workforce.
Admission Coordinator
Diversicare of Ripley
Ripley, MS
01.2018 - 07.2021
- Provided exceptional customer service during phone and email interactions with prospective with staff and families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
Business Office Manager
Longwood Community Living Center
Booneville, MS
11.2017 - 01.2018
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely billing processes for Medicare, Medicaid and all other private insurances.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office Resident Trust Fund by balancing and reconciling bank statements.
- HR duties included background checks, drug screen and educating new employees on policy and procedures inside facility per state and federal regulations
- Utilized company's accounting systems to review reports and prepare resident and family statements.
- Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
Intake Coordinator
Gentiva Hospice (Kindred)
Booneville, MS
12.2016 - 10.2017
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
Business Office Manager
Rest Haven Nursing Facility
Ripley MS
01.2007 - 12.2016
- Updated reports, managed accounts, and generated reports for company database. Also maintained state and federal guidelines with Resident Trust Fund. Decreased Aging report each year thru collections and billing Medicare, Medicaid and other private insurances.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Implemented crisis intervention strategies when necessary, ensuring safety for residents and staff members as Social Services Director
- Ensured compliance with all relevant federal, state, local regulations pertaining to the provision of social services within the organization''s scope of practice.
- Collaborated with community organizations to establish partnerships that benefited clients'' well-being and access to resources as Marketing and Admission Director
- Referred families and residents to resources, legal resources, and support programs.
Education
High School Diploma -
Falkner High School
Falkner, MSBusiness Administration
Northeast Community College
BoonevilleSkills
- Compassionate communication
- Medical Documentation
- Family Support
- Care Coordination
- Palliative care expertise
- End-of-life planning
- Advance Directives
- Hospice regulations knowledge
- Documentation accuracy
- Community Resources
- Palliative Care
- Discharge Planning
- Time Management
- Problem-Solving
- Attention to Detail
- Team Collaboration
- Time management abilities
- Medicare Compliance
- Health Information Systems
Websites
Timeline
Hospice Consultant
Legacy Hospice
07.2021 - Current
Admission Coordinator
Diversicare of Ripley
01.2018 - 07.2021
Business Office Manager
Longwood Community Living Center
11.2017 - 01.2018
Intake Coordinator
Gentiva Hospice (Kindred)
12.2016 - 10.2017
Business Office Manager
Rest Haven Nursing Facility
01.2007 - 12.2016
High School Diploma -
Falkner High School
Business Administration
Northeast Community College