Hollie Carter
Reno
Summary
Proactive customer support specialist with a strong track record in delivering effective support services and resolving customer complaints. Demonstrated expertise in operating multi-phone line systems and managing email escalations. Skilled in invoice processing, cash handling, and check printing, with proficiency in various software including Google Suite, Microsoft Excel, Sage, and Epic.
Overview
20
20
years of professional experience
Work History
Accounts Payable & Receivable Specialist
MD Construction & Development, LLC
Truckee
10.2024 - Current
- Printed and organized invoices in billing email for 3 companies, ensuring timely processing.
- Working daily with financial software Sage (a comprehensive cloud based software built specifically for the construction industry) by inputting invoices in client specific.
- Executed ACH payment postings for multiple clients, including United Rentals and Progressive.
- Processed bi-weekly billing cycles to maintain cash flow. to specific clients.
- Processing subcontractors' invoices, verifying purchases, answering phones, filing, answering emails, managing project related documents, including contracts, change orders & permits.
Patient Service Representative
Skin Cancer & Cosmetic Dermatology Instatute
Truckee
10.2023 - 09.2024
- Handled incoming calls and responded to patient inquiries effectively.
- Handled incoming calls professionally, ensuring patient inquiries were addressed promptly.
- Assisted patients with insurance verification and eligibility checks.
- Verified insurance information, collected payments, and scheduled appointments.
- Managed patient scheduling and appointments for dermatology consultations.
- Coordinated with medical staff to ensure smooth patient flow and communication.
- Maintained accurate patient records within the electronic health record system.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
Medical Receptionist
Tahoe Forest Hospital
Truckee
04.2023 - 09.2023
- Coordinated appointment scheduling for multiple healthcare providers, optimizing patient flow.
- Checked patients in and out for appointments and collected co-payments.
- Verified insurance coverage for appointments and collected co-payments to ensure streamlined registration.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted patients in completing registration forms accurately and promptly.
- Handled incoming calls, directing inquiries to appropriate departments to enhance patient experience.
- Greeted patients and visitors with professionalism at Tahoe Forest Hospital.
Broker Experience Specialist
Clear Capital
Reno
04.2021 - 01.2023
- Coached brokers on ClearInsight mobile application training and report submission processes, enhancing their operational efficiency.
- Entered enrollment data for property collections tied to broker price opinion reports, ensuring accuracy and compliance.
- Responded promptly to emails, texts, and phone calls to ensure effective communication.
- Leveraged computer skills in word processing and spreadsheets to streamline various real estate tasks.
Customer Support Specialist
Clear Capital
Reno
08.2015 - 04.2021
- Handled high volume of phone calls and chat inquiries to deliver timely and effective customer support.
- Implemented strategies to enhance customer satisfaction by proactively addressing needs and resolving concerns.
- Evaluated customer issues and caller trends to identify gaps in property data collections and post disaster reports.
Banquet Server
Tahoe Donner Association
Truckee
05.2017 - 09.2019
- Arranged banquet tables and chairs per event specifications.
- Served food and beverages to guests during events efficiently.
- Collaborated with kitchen staff to ensure timely service delivery.
- Assisted in breakdown and cleanup of banquet areas following events.
- Greeted guests upon arrival, providing assistance throughout the event.
- Supported setup and breakdown of banquet equipment, including linens and chairs.
Quality Assurance Representative
Clear Capital
Reno
06.2013 - 08.2019
- Applied real estate and appraisal expertise to accurately assess property values, contributing to informed decision-making.
- Analyzed property evaluation reports and collaborated with nationwide real estate professionals to ensure compliance with customer quality standards.
- Answered phone calls and assisted brokers with report clarifications and inquiries to enhance customer service experience.
- Strong analytical skills, excellent communication skills, computer proficiency with word processors, spreadsheets, and internet applications.
Owner/Operator
The Little Carter Playhouse
Truckee
05.2006 - 06.2013
- Managed daily operations of childcare facility out of my home.
- Developed engaging educational programs for children aged infants to 2 years old.
- Ensured compliance with state licensing regulations and health standards.
- Created a safe, nurturing environment to promote learning and growth in children.
Education
Bachelor of Science - Elementary Education
University of Nevada, Reno
Reno05-1997
Associate of Arts - General Studies
Sierra College
Rocklin, CA05-1992
Skills
- Accounts payable & receivable
- Invoice processing
- Payment posting
- Billing cycle management
- Financial reporting
- Team collaboration
- Interpersonal communication
- Composed under pressure
- Food service
- Customer service
- Attention to detail
- Positive attitude
- Liquor, wine, and food service
Custom Section 1
- Lead Customer Service Representative after one year.
- Group Leader of YMCA for two summers during college.
Timeline
Accounts Payable & Receivable Specialist
MD Construction & Development, LLC
10.2024 - Current
Patient Service Representative
Skin Cancer & Cosmetic Dermatology Instatute
10.2023 - 09.2024
Medical Receptionist
Tahoe Forest Hospital
04.2023 - 09.2023
Broker Experience Specialist
Clear Capital
04.2021 - 01.2023
Banquet Server
Tahoe Donner Association
05.2017 - 09.2019
Customer Support Specialist
Clear Capital
08.2015 - 04.2021
Quality Assurance Representative
Clear Capital
06.2013 - 08.2019
Owner/Operator
The Little Carter Playhouse
05.2006 - 06.2013
Bachelor of Science - Elementary Education
University of Nevada, Reno
Associate of Arts - General Studies
Sierra College