Hollie D. Dowdy
Edisto Island,SC
Summary
Established and nurtured client relationships through strategic business development initiatives, contributing to overall revenue enhancement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
GNSI Account Manager- Carolinas
WESCO
Charlotte, NC
07.2023 - Current
- Cultivated strong relationships with Global National Security Integrators to enhance satisfaction and retention.
- Developed tailored marketing strategies to meet diverse client needs and objectives.
- Coordinated cross-functional teams to ensure seamless service delivery and project execution.
- Analyzed account performance data to identify growth opportunities and optimize strategies.
- Managed contract negotiations, ensuring alignment with client expectations and company policies.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Senior Account Manager
WESCO
12.2019 - 07.2023
- Forecast and implement virtual and face to face sales strategies to build and maintain B2B client relationships in the commercial, institutional, industrial, healthcare, and government verticals.
- Partner with vendor and communications, security, and electrical contractors to provide consultative recommendations to clients supporting their risk initiatives, business continuity, and design specifications for specific projects and RFP’s.
- Established and maintained a client portfolio with documented year over year increases to growth and profit margins.
- Developed working relationships with insurance, safety, and risk professionals to educate and manage client expectations and support risk management initiatives.
- Actively participated in industry association meetings, trade shows, and networking events to build client relationships, promote services, and enhance brand awareness.
Commercial Account Manager
BELFOR Property Restoration
10.2015 - 12.2019
- Established national and regional accounts over a three year period with sales exceeding $3.4 million in South Carolina market in 2019.
- Utilized a targeted and organized client management strategy to identify potential clients and present services and solutions to top level decision makers in the commercial, municipal, institutional, healthcare, and hospitality verticals.
- Served as a single point contact to manage client expectations.
- Created proposals and negotiated sales contracts for clients.
- Completed and delivered RFP’s within established deadlines for all levels of government RFP’s.
- Responded to disaster sites to support clients following local, regional, and national catastrophes.
- Served as the interim safety manager for the local office for one year supporting safety and EMR initiatives.
- Actively participated in networking associations, tradeshows, and hosted client events.
Psychology Instructor
Orangeburg Calhoun Technical College
05.2013 - 10.2015
- Facilitated course curriculum via traditional, online, web-enhanced and hybrid classrooms.
- Prepared and presented lectures to undergraduate students on topics such as developmental psychology, cognitive processes, and work motivation.
- Taught ramifications of substance dependence, psychological concepts and basic recovery path.
- Advised students on academic and vocational curricula, and career issues.
- Incorporated human relation and interpersonal communication training to prepare students for workplace integration.
Education
M.S. - Psychology
Grand Canyon University
Skills
- Strong interpersonal, communication, & negotiation skills to all management levels
- Skilled at prospecting & lead development
- Advanced Microsoft Office Suite
- CRM/USD experience
- 10 years outside sales experience with 3 years working directly with global/national integrators
- 2 years classroom instruction
- Security product presentation & demonstration experience
- Active Supplier Engagement/Joint Sales Calls
Certification
- IICRC Water Restoration (WRT)
- IICRC Fire/Smoke Restoration (FSRT)
- Forensic Restoration
- OSHA 10 Construction
- EPA Lead RRP Renovator
- Gantt Project Manager
- CPR and First Aid Certified
Affiliations
- Institute of Real Estate Management
- SC Public Risk Management Association
- SC School Plant Management Association
- SC Society of Hospital Engineers
- SC Society of Healthcare Emergency Management
- SC School Business Officials Association
- National Association of Women in Construction
- Risk and Insurance Management Society
Timeline
GNSI Account Manager- Carolinas
WESCO
07.2023 - Current
Senior Account Manager
WESCO
12.2019 - 07.2023
Commercial Account Manager
BELFOR Property Restoration
10.2015 - 12.2019
Psychology Instructor
Orangeburg Calhoun Technical College
05.2013 - 10.2015
M.S. - Psychology
Grand Canyon University