Hollie Deer
Hartwell,GA
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Chick-fil-A
Merritt Island, FL
02.2014 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Education
Associate of Arts - Science
Brevard Community College
Cocoa, FL01-2026
Bachelor of Science - Marketing
Eastern Florida State College
Cocoa, FLSkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Leadership
- Effective leader
- Training and coaching
- Workflow Planning
- Financial Administration
- P&L Management
- Schedule Management
- Project Management
- Supply Chain Management
- Human Resources Leadership
- Profit and loss accountability
- Analytical Skills
- Budget Administration
- Staff Training and Development
- Strategic Planning
- Process Redesign
- Cost Reductions
- Strategy
- Data review
- Operations Start-Up
- Verbal and written communication
- Staff Management
- Sales Analysis
- Multimillion-dollar P&L Management
Certification
- Servsafe
Timeline
General Manager
Chick-fil-A
02.2014 - Current
Associate of Arts - Science
Brevard Community College
Bachelor of Science - Marketing
Eastern Florida State College