Hollie Despain
Cottonwood Heights,Utah
Summary
Diligent and knowledgeable professional seeking new opportunities as an Administrative Clerk.
• Proficient in managing office tasks, coordinating schedules, and supporting team operations.
• Demonstrated ability to handle multiple responsibilities with efficiency and accuracy.
• Known for collaboration and adapting to changing needs with reliability.
• Strong organisational and multitasking abilities.
• Proven track record in ensuring smooth workflow, and maintaining accurate records. • Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.
• Has swift capacity to learn and apply new skills. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
21
21
years of professional experience
Work History
Nutritional Rover
Canyons School District
Salt Lake City, UT
10.2024 - Current
- Monitored student behavior to ensure compliance with district policy
- Trained new team members on safety protocols and operational procedures.
- Prepared a variety of food items for district daily lunch program
EMPLOYER and BROKER SERVICES
HEALTHEQUITY
Draper, UT
08.2017 - 06.2023
- providing named support to a portfolio of elite employers, brokers and partner contacts. I assist employers and their vendors with integrated data file implementation and ongoing account management. I do employer reach out calling and emails as the need arises in the department and support the company by doing cross-functional projects as assigned. I professionally coach employers and impart assistance using the company portal to manage their employees plans, enrollments, contribution processing, prompting of complex financial transactions, solve complex problems, and how to effectively use our multitude of online tools.
MEMBER SERVICES
HEALTHEQUITY
Draper, UT
07.2015 - 08.2017
- representing the company’s elite team developing a service workflow for our elite partners. Worked both in office and remotely, helping our members with managing their personal online accounts and educating them on their plan details. Provided education to our members about the benefits of our plans. Educated members on the tools and resources available on HealthEquity’s systems. Monitored and managed case processing and account activities to ensure client satisfaction and service level agreement adherence.
Founder
DuVin Pintor
Salt Lake City, UT
12.2019 - 12.2024
- Developed comprehensive business strategies to enhance market presence and drive revenue growth.
- Established operational protocols to optimize efficiency and quality control.
- Directed team efforts in project management, ensuring timely delivery of creative events.
- Fostered relationships with vendors and clients to strengthen partnerships and expand service offerings.
Event Coordinator
White Orchid Events
Wailea, HI
07.2005 - 02.2015
- Developed event themes and concepts, aligning with client visions to enhance attendee experiences.
- Oversaw event staff, providing training and guidance to ensure high levels of service quality.
- Implemented project management software to streamline planning processes and improve communication.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
Skills
- Build client trust and loyalty through stellar support delivered in accordance with our defined service level
- Well organized and detail attentive in both quality and accuracy in all aspects of account maintenance
- 7 years of experience in benefits/financial services roles
- Able to communicate, present and influence credibly and effectively at all levels of internal and external organizations Tailor communications to the targeted audience
- Extensive knowledge of the company healthcare products, Consumer Directed Health Plan industry and banking processes
- A strong customer service orientation
- Strong work ethic and able to handle a workload of highly complex clients
- Proven track record of success leading enterprise size clients through leadership and exceptional service
- Adept at developing and maintain relationships
- Able to operate independently
Timeline
Nutritional Rover
Canyons School District
10.2024 - Current
Founder
DuVin Pintor
12.2019 - 12.2024
EMPLOYER and BROKER SERVICES
HEALTHEQUITY
08.2017 - 06.2023
MEMBER SERVICES
HEALTHEQUITY
07.2015 - 08.2017
Event Coordinator
White Orchid Events
07.2005 - 02.2015