Hollie Harper
Georgetown,TX
Summary
Experienced Senior Account Manager with a proven track record in effectively managing and nurturing key client accounts, resulting in long-term business relationships. Recognized for exceptional collaboration skills and consistent ability to deliver impactful results. Demonstrating expertise in utilizing strong negotiation skills and effective communication proficiency to consistently exceed client expectations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Account Manager
Parametrics Medical
01.2022 - 01.2025
- Cultivated and maintained strong relationships with distributors, clinics, and medical professionals
- Mentored account representatives, providing guidance and support for their accounts
- Ensured all operations adhered to regulatory requirements and quality standards, maintaining the tissue bank's reputation for excellence
- Led the end-to-end client onboarding process, ensuring seamless integration of new clients into company systems and services.
- Monitored and recorded incoming payments, applied them to appropriate accounts, and maintained accurate financial records
- Proactively contacted clients regarding overdue accounts, negotiated payment plans, and resolved billing discrepancies to maintain healthy cash flow
- Regularly reconciled accounts to ensure accuracy, identified and addressed discrepancies, and prepared reports for management review
Medical Assistant
Center for Healing and Regenerative Medicine
01.2021 - 01.2022
- Assisted in the preparation of bone marrow aspirate concentrate (BMAC) for regenerative medicine procedures by processing stem cells extracted from patients' bone marrow
- Assisted during procedure PRP and BMAC injections, and utilized fluoroscopy to obtain necessary X-rays during procedures, ensuring accurate guidance for precise injection placement
- Monitored and recorded patient progress throughout the course of treatment, documenting key observations and changes in patient condition
- Scheduled patient appointments, coordinated follow-up visits, and managed patient records through electronic medical record (EMR) systems
- Provided administrative support, including processing insurance claims and verifying patient coverage for treatments
Medical/Surgical Assistant
Austin Oculofacial Plastics
01.2020 - 01.2021
- Assisted oculoplastic and plastic surgeons in preoperative and postoperative patient care, ensuring clear communication of instructions and addressing patient concerns
- Set up and sterilized surgical instruments, maintaining a sterile environment during procedures
- Provided hands-on assistance during surgeries, including passing instruments, retracting tissues, and monitoring patient vitals
Ophthalmic/Surgical Assistant
Michael E. Guerra, MD
01.2010 - 01.2019
- Perform a wide range of diagnostic tests and procedures including visual acuity testing, tonometry, and refraction assessments to assist ophthalmologists in diagnosing and treating eye conditions
- Provide patient education regarding eye health, treatment options, and aftercare instructions
- Assisted in the preparation of patients for cataract surgery, including reviewing medical history, pre and post op instructions/assessments
- Set up and maintained a sterile surgical environment, ensuring all instruments and supplies were ready and properly sanitized, and actively supported the surgeon during the procedure
Photographer
Images by Mike Keith
01.2001 - 01.2015
- Designed and implemented lighting, set design, and model posing for both studio and on-location shoots
- Assisted in capturing a variety of photography styles, including self-portraits, sports events, weddings, and senior photos
- Utilized Adobe Photoshop to retouch and enhance images, ensuring high-quality and visually appealing final outcomes
- Led Accounts Receivable (AR) processes, including handling and processing all invoices
Education
Licensed Vocational Nurse - Nursing
Schreiner University
KerrvilleSkills
- Operations
- Invoicing/AR
- Client relationship management
- Account management
- CRM systems
- Technical Skills
Certification
Basic Life Support
Certified Medical Scribe
Certified Surgical Scribe
Certified Ophthalmic Scribe
Web Design and Development
Languages
English
Native or Bilingual
Timeline
Senior Account Manager
Parametrics Medical
01.2022 - 01.2025
Medical Assistant
Center for Healing and Regenerative Medicine
01.2021 - 01.2022
Medical/Surgical Assistant
Austin Oculofacial Plastics
01.2020 - 01.2021
Ophthalmic/Surgical Assistant
Michael E. Guerra, MD
01.2010 - 01.2019
Photographer
Images by Mike Keith
01.2001 - 01.2015
Licensed Vocational Nurse - Nursing
Schreiner University
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