Summary
Overview
Work History
Education
Skills
Timeline
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Hollie Jenkins

Lexington,KY

Summary

Dynamic Service Manager with a proven track record at Texas Roadhouse, excelling in team leadership and employee training. Recognized for enhancing service delivery and streamlining operations, resulting in improved customer satisfaction. Skilled in problem-solving and multitasking, fostering a collaborative environment that drives business goals.

Overview

12
12
years of professional experience

Work History

Service Manager

Texas Roadhouse
04.2025 - 07.2025
  • Assisted in managing daily service operations to ensure high customer satisfaction.
  • Supported team in troubleshooting customer issues and providing effective solutions.
  • Learned company policies and procedures to streamline service processes.
  • Collaborated with staff to maintain a clean and organized work environment.
  • Documented service interactions to facilitate communication among team members.
  • Participated in training sessions to enhance product knowledge and service skills.
  • Adapted quickly to changing priorities and demands within the service department.
  • Hired, trained and supervised team of service staff members to meet business goals.

Assistant Service Manager

Texas Roadhouse
06.2021 - 04.2025
  • Assisted in daily operations, ensuring adherence to quality service standards.
  • Coordinated staff schedules, optimizing labor efficiency and coverage.
  • Implemented training programs for new hires, enhancing team performance and service delivery.
  • Analyzed service processes, identifying areas for improvement to streamline operations.

Training Coordinator

Texas Roadhouse
04.2019 - 06.2021
  • Developed and implemented training programs to enhance employee skills and knowledge.
  • Coordinated logistics for training sessions, ensuring materials and resources were prepared in advance.
  • Evaluated training effectiveness through feedback surveys and assessments, driving continuous improvement.
  • Collaborated with department heads to identify training needs aligned with organizational goals.
  • Maintained up-to-date training records and documentation for compliance purposes.

Server

Texas Roadhouse
01.2016 - 04.2019
  • Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
  • Trained and mentored new servers, fostering a collaborative team atmosphere and enhancing service quality.
  • Streamlined food delivery processes, reducing wait times and improving overall dining experience for guests.
  • Managed multiple tables efficiently, prioritizing tasks to maintain high service standards during peak hours.

Host

Texas Roadhouse
08.2013 - 01.2016
  • Greeted and seated guests to ensure a welcoming dining experience.
  • Managed waitlists efficiently to minimize guest wait times.
  • Communicated with kitchen and service staff to coordinate timely table service.
  • Trained new hosts on company policies and customer service standards.

Education

No Degree - Special Education

University of Kentucky
Lexington, KY

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Reliable and responsible
  • Employee training and development
  • Goal oriented
  • Team collaboration and leadership
  • Critical thinking

Timeline

Service Manager

Texas Roadhouse
04.2025 - 07.2025

Assistant Service Manager

Texas Roadhouse
06.2021 - 04.2025

Training Coordinator

Texas Roadhouse
04.2019 - 06.2021

Server

Texas Roadhouse
01.2016 - 04.2019

Host

Texas Roadhouse
08.2013 - 01.2016

No Degree - Special Education

University of Kentucky

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Hollie Jenkins