Hollie LaLonde
Davison,MI
Summary
Highly motivated and newly degreed Criminal Justice professional with a strong foundation in investigative principles and correctional abilities. Seeking to launch a career in the Criminal Justice field. Bringing over 10 years experience as a Lead Server, where I have demonstrated exceptional skills in communication, crisis intervention, and problem solving. Proficient in observing behavior, assessing immediate needs, and de-escalating tense situations to maintain order and ensure positive outcomes, abilities directly applicable to supervising individual's within the justice system. Committed to promoting rehabilitation, upholding legal standards, and contributing to a safe community through diligent case management and empathetic guidance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Server
15th Street Tavern
Ortonville, MI
08.2021 - Current
- Supervised team of servers to ensure high-quality customer service and efficient table management.
- Trained new staff on menu items, service standards, and operational procedures to enhance team performance.
- Collaborated with kitchen staff to streamline order processing and improve food delivery times.
- Implemented daily specials and promotions to maximize sales and enhance guest experience.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business through effective communication.
- Developed training materials for onboarding process, increasing efficiency in new employee integration.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
Server Trainer
Leo's Coney Island
Birch Run, MI
02.2012 - 08.2021
- Trained new servers on menu knowledge and customer service standards.
- Mentored junior staff, fostering a collaborative environment for skill development.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored new server performance and offered continuous support throughout training period.
- Conducted performance evaluations to identify areas for improvement in service delivery.
- Streamlined training sessions, ensuring consistent messaging across all team members.
Sales Associate
Kohls Department Store
Flint, MI
10.2008 - 02.2012
- Delivered exceptional customer service, fostering positive shopping experiences for diverse clientele.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Trained new associates on sales techniques and store policies, enhancing overall team performance.
- Implemented visual merchandising strategies, increasing product visibility and driving sales engagement.
- Resolved customer inquiries and complaints efficiently, maintaining high satisfaction rates.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Science - Criminal Justice
Ferris State University
Big Rapids, MI05-2026
Associate of Science - General Studies
Mott Community College
Flint, MI05-2025
Skills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
- Organization and efficiency
- Exceptional communication
- Responsible and trustworthy
- Teamwork and collaboration
- Relationship building
- Critical thinking
- Conflict management
Certification
Certificate of Completion Criminal Justice Outbound Assessment
Timeline
Lead Server
15th Street Tavern
08.2021 - Current
Server Trainer
Leo's Coney Island
02.2012 - 08.2021
Sales Associate
Kohls Department Store
10.2008 - 02.2012
Bachelor of Science - Criminal Justice
Ferris State University
Associate of Science - General Studies
Mott Community College