Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Hollie Martin

Watauga

Summary

Skilled server/customer service operator offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable atmosphere. Maintains thorough knowledge of products, services and makes recommendations. High-energy and skilled at welcoming guests, maintaining entrances and balancing work load to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote a positive experience

Overview

8
8
years of professional experience

Work History

Front Desk/MA/Marketing

T Off
Fort Worth
07.2024 - Current
  • Answer phones
  • Schedule Appointments
  • Prescription Management
  • Administer Injections
  • Perform Blood Drawls
  • Vitals
  • Patient Administration
  • Gainswave Therapy
  • Marketing

Patient Care Technician

Baylor Scott & White Hospital
Grapevine
09.2023 - 07.2024
  • Vitals
  • Fed/Bathed Patients
  • Cleaned hospital rooms
  • End of life care
  • Assisting with activities of daily living
  • Observing/documenting changes in patient conditions
  • Patient comfort

Server

Boomer Jacks Restaurant
Ft. Worth
09.2022 - 04.2023
  • Greeted customers, answered questions and recommended specials to increase profits
  • Operated POS terminals to input orders, split bills and calculate totals
  • Enforced minimum age requirements via ID for alcohol consumption
  • Served food and beverages to patrons and immediately remedied issues with orders
  • Completed closing duties to include restocking, sweeping, mopping floors and vacuuming

Server

Chill Restaurant
Grapevine
12.2020 - 01.2021
  • Greeted customers, answered questions and recommended specials to increase profits
  • Operated POS terminals to input orders, split bills and calculate totals
  • Enforced minimum age requirements via ID for alcohol consumption
  • Served food and beverages to patrons and immediately remedied issues with orders

Service Cashier

Grapevine Ford Lincoln
Grapevine
08.2019 - 11.2020
  • Operated cash register for various payment types
  • Handled customer complaints and concerns, escalating complex issues to my direct supervisor for quick resolution
  • Organized and maintained work area to include the cash drawer
  • Counted and balanced cashier drawers at the end of various shifts
  • Scheduled service appointments and followed up after completed service
  • Graded all CSI service surveys for service advisor bonus

Server

Bone Daddy’s
Grapevine
10.2018 - 11.2019
  • Greeted customers, answered questions and recommended specials to increase profits
  • Operated POS terminals to input orders, split bills and calculate totals
  • Enforced minimum age requirements via ID for alcohol consumption
  • Served food and beverages to patrons and immediately remedied issues with orders
  • Completed closing duties to include sweeping, mopping floors and vacuuming

Counter Helper/Cashier

Dunkin Donuts
Southlake
03.2017 - 07.2017
  • Opened location on the morning shift
  • Took orders
  • Ran the cash register
  • Made drinks
  • Filled orders
  • Stocked supplies
  • Any other job duties requested of me

Education

General -

Grapevine high School
Grapevine
06.2016

Skills

  • Excellent customer service
  • Communication
  • Active listening
  • Decision-making
  • Problem resolution
  • Reliable & trustworthy
  • Food safety understanding
  • Effective customer upselling
  • Check/Credit Card payment processing

Activities

  • I am a single mom of 2 amazing children
  • I sing on my church praise team
  • I enjoy making women look beautiful through make up, eyelash extensions, and on occasion hair styling

Timeline

Front Desk/MA/Marketing

T Off
07.2024 - Current

Patient Care Technician

Baylor Scott & White Hospital
09.2023 - 07.2024

Server

Boomer Jacks Restaurant
09.2022 - 04.2023

Server

Chill Restaurant
12.2020 - 01.2021

Service Cashier

Grapevine Ford Lincoln
08.2019 - 11.2020

Server

Bone Daddy’s
10.2018 - 11.2019

Counter Helper/Cashier

Dunkin Donuts
03.2017 - 07.2017

General -

Grapevine high School

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Hollie Martin