Melinda McKnight
Greenville,Texas
Summary
Dynamic healthcare professional with extensive knowledge in Medical Office Management, EMT, MA, and NCRT seeking a challenging role. Proven ability to perform front and back office duties with a strong emphasis on insurance verifications and authorizations. Recognized for optimizing productivity and service quality while fostering collaboration among cross-functional teams to ensure operational excellence. Committed to delivering reliable support in patient care and maintaining effective communication with healthcare teams while adapting to evolving priorities in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Back Office Manager / Lead X-Ray/Lead MA/ Front Desk/ Prior Authorizations/ Marketing
Lakepoint Orthopaedics
01.2018 - 01.2026
- Back Office Manager / Lead X-Ray/Lead MA/ Front Desk/ Prior Authorizations/ Marketing
- Maintained clinical licenses and state regulations
- Oversaw daily operations to ensure efficient back office workflows and adherence to protocols.
- Collaborated with clinical staff to optimize patient scheduling processes, reducing wait times significantly.
- Implemented cost-saving measures to reduce overhead expenses while maintaining service quality and efficiency standards.
- Managed inventory control systems, ensuring accurate tracking of supplies and timely replenishment.
Back office Manager/ MA/Surgery Scheduler/Med Refills/Insurance Verification and Prior Auths
North Texas ENT- Dr. Sam Antony
03.2016 - 01.2018
- Back office Manager/ MA/Surgery Scheduler/Med Refills/Insurance Verification and Prior Auths
- Streamlined patient scheduling to enhance operational efficiency.
- Oversaw inventory management, optimizing supply levels for clinic needs.
- Led staff training initiatives, improving team performance and service quality.
- Collaborated with healthcare providers to resolve patient inquiries effectively.
- Implemented electronic health record (EHR) systems, improving data accessibility.
Medical Office Manager
Metroplex Nephrology
07.2014 - 03.2015
- Office Manager/MA/Prescriptions/Dictations/Front Desk
- Oversee daily operations, ensuring compliance with healthcare regulations and organizational policies.
- Train and mentor staff on administrative protocols and patient care procedures.
- Implement efficient scheduling systems to optimize patient flow and reduce wait times.
- Coordinate with healthcare providers to streamline communication and improve service delivery.
- Lead team meetings focused on performance enhancement and staff development initiatives.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
Dispatcher Manager
Metrostat Diagnostics
Garland, TX
03.2014 - 07.2014
- Radiology Dispatch/Coding and Lab Entry
- Coordinated transportation schedules to optimize route efficiency and reduce delays.
- Managed communication between drivers and clients to ensure timely updates and service quality.
- Trained new dispatchers on software systems and standard operating procedures, improving onboarding processes.
Pharmaccy Associate
Lakepointe Pharmacy
Rockwall, TX
01.2013 - 01.2014
- Prescription refills/patient relations/counting medications
- Processed prescription orders accurately and efficiently to ensure timely patient care.
- Assisted pharmacists in compounding medications, adhering to safety and regulatory standards.
- Managed inventory levels by tracking stock and placing orders for medications and supplies.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Implemented workflow improvements that increased efficiency in medication dispensing processes.
MA/Lab Tech/Prescriptions
Dr Les T Sandknop
Rockwall, TX
01.2010 - 01.2014
- MA/Lab Tech/Prescriptions
- Operated laboratory equipment to conduct tests and analyze samples.
- Administered patient assessments and recorded vital signs to support healthcare delivery.
- Assisted in scheduling appointments, ensuring efficient patient flow and timely care.
- Prepared examination rooms, maintaining cleanliness and organization for optimal patient experience.
- Educated patients on treatment plans, medications, and follow-up procedures to enhance compliance.
- Collaborated with healthcare providers to coordinate care plans, improving patient outcomes.
Education
GED -
Rockwall High School
01-2001
EMT Basic - undefined
NCTI
Mesquite, TX01-2008
Medical Assisting/Phlebotomy - undefined
ATI
Richardson, TX01-2010
NCRT- X-Ray Tech - Radiology
Performance Master
Dallas, Texas01-2018
Skills
- OSHA and HIPPA
- Patient Relations
- Front Office Experience
- Back Office Experience
- Management Experience
- Able to type 40wpm
- Familiar with I-CD10 coding
- Able to assist in minor surgical procedures
- EKG’s
- Vital Signs
- Injections
- Phlebotomy
- Lab Procedures
- Urinalysis
- Patient Scheduling
- Microsoft Office
- Prescriptions
- E-clinical ,Centricity ,Greenway, and Modmed
- Insurance verifications and authorizations
- Effective communication
- Adaptability and flexibility
- Decision-making
- Planning and prioritization
- Team coordination
- Training and orientation
- Data entry
- Public relations
Certification
- NCRT
- RMA
- EMT-B
- HIPPA
- OSHA
- BBP
- BLS
Timeline
Back Office Manager / Lead X-Ray/Lead MA/ Front Desk/ Prior Authorizations/ Marketing
Lakepoint Orthopaedics
01.2018 - 01.2026
Back office Manager/ MA/Surgery Scheduler/Med Refills/Insurance Verification and Prior Auths
North Texas ENT- Dr. Sam Antony
03.2016 - 01.2018
Medical Office Manager
Metroplex Nephrology
07.2014 - 03.2015
Dispatcher Manager
Metrostat Diagnostics
03.2014 - 07.2014
Pharmaccy Associate
Lakepointe Pharmacy
01.2013 - 01.2014
MA/Lab Tech/Prescriptions
Dr Les T Sandknop
01.2010 - 01.2014
EMT Basic - undefined
NCTI
Medical Assisting/Phlebotomy - undefined
ATI
GED -
Rockwall High School
NCRT- X-Ray Tech - Radiology
Performance Master