Hollie Rhoads
Palm Harbor,FL
Summary
Customer-oriented General Manager with 3 years of GM experience and 15+ years in hospitality. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. I truly enjoy my field an am continuously looking for ways to grow both personally and professionally.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager, Bartender, Server
Fairway Pizza Sports Page & Pub
Palm Harbor, FL
09.2015 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Bartender Supervisor, Banquet Bartender an Server
Le Meridian Hotel Marriott
Tampa, FL
03.2018 - 04.2021
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Completed accurate inventory records to thwart malicious activities and maintain organized and profitable establishment.
- Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
- Trained all new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Set up glassware, liquor and other necessary supplies for special events.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Managed cash and bar revenue during special promotions or sporting events.
- Consulted with managers to organize special events and promotions.
- Decreased waste, following strict recipes and drink measurement protocol.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
- Improved and applied social media marketing strategies to increase patronage.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
- Increased bar revenue through development and marketing of featured cocktails.
Bartender/Restaurant Server
Crabby Bills, Gooses And The Quick Red Fox
Clearwater Beach, FL
06.2015 - 01.2018
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Set up glassware, liquor and other necessary supplies for special events.
Mental Health Therapy Aide
Mohawk Valley Psychiatric Center
Utica , NY
09.2010 - 01.2015
- Documented client progress in confidential files.
- Performed client assessments and developed treatment plans.
- Provided clients with recommendations to community resources.
- Utilized mental health training courses to support clients in meeting therapeutic goals.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Observed and monitored client behavior and responses to treatment.
Education
High School Diploma -
David H. Hickman High School
Columbia, MO1999
Skills
- Records Organization and Management
- Hiring and Onboarding
- Problem Anticipation and Resolution
- Performance Monitoring and Evaluation
- Policy Development and Enforcement
- Originality and Creativity
- Supervision and Training
- Facility Renovation
- Money Handling
- Restaurant Operations Management
- Continuous Quality Improvement (CQI)
- Guest Satisfaction
- Motivational Leadership
- POS Terminal Operations
- Interviewing and Prescreening
- Upscale Dining
- Food Safety and Quality
Certification
KEVIN ZRALYS
Windows on the world wine course
KEVIN ZRALYS
A 6 week wine course that focused on all types of wine around the world and there distinct differences.
Certifications
Professionalization in Tequila Culture from EL CONSEJO REGULADOR DEL TEQUILA, A.C.
Timeline
Bartender Supervisor, Banquet Bartender an Server
Le Meridian Hotel Marriott
03.2018 - 04.2021
General Manager, Bartender, Server
Fairway Pizza Sports Page & Pub
09.2015 - Current
Bartender/Restaurant Server
Crabby Bills, Gooses And The Quick Red Fox
06.2015 - 01.2018
Mental Health Therapy Aide
Mohawk Valley Psychiatric Center
09.2010 - 01.2015
High School Diploma -
David H. Hickman High School
KEVIN ZRALYS
Windows on the world wine course
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