Michael O'Hara
Palm Harbor,FL
Summary
Recent graduate with foundational knowledge in Television Studio productions that allowed me to gain valuable experience in writing, directing, switching, and handling teleprompter duties for live streams. Portfolio comprised of video editing and digital media projects. Years of experience in customer service, adaptable to diverse environments, excelling in managing inquiries and resolving issues to ensure seamless operations and patient satisfaction.
Overview
9
9
years of professional experience
Work History
Patient Counselor
St. Luke's Cataract & Laser Institute
03.2023 - Current
- Collaborated with medical staff to address patient concerns, facilitating effective communication between patients and providers.
- Monitored patient feedback to identify areas for service improvement, contributing to enhanced patient experiences.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Trained new staff on filing, phone etiquette and other office duties.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Patient Account Representative
Encompass Healthcare
07.2021 - 09.2022
- Managed patient account inquiries and resolved billing discrepancies efficiently.
- Processed insurance claims and verified patient eligibility for services.
- Collaborated with healthcare providers to ensure accurate patient information and streamlined communication.
- Educated patients on financial responsibilities and payment options effectively.
Air Transportation Specialist
U.S. Air Force
07.2016 - 07.2020
- Assisted in the safe transport of high-priority cargo, adhering to strict security protocols at all times.
- Optimized cargo loading procedures, maximizing aircraft capacity utilization and minimizing delays.
- Coordinated aircraft loading and unloading processes, enhancing efficiency in cargo handling.
- Mentored junior staff on operational procedures and best practices for air transportation.
Education
Bachelor of Arts - Communication And Media Studies
The University of Tampa
Tampa, FL05-2025
Associate of Arts - Communications
Pasco-Hernando State College
New Port Richey, FL12-2020
Skills
- Customer service
- Reliability
- Team collaboration
- Adaptability and flexibility
- Video editing
- Content development
- Script writing
- Broadcast operations
Websites
Timeline
Patient Counselor
St. Luke's Cataract & Laser Institute
03.2023 - Current
Patient Account Representative
Encompass Healthcare
07.2021 - 09.2022
Air Transportation Specialist
U.S. Air Force
07.2016 - 07.2020
Bachelor of Arts - Communication And Media Studies
The University of Tampa
Associate of Arts - Communications
Pasco-Hernando State College
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