LITTIE MALOY
Anderson,SC
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
10
10
years of professional experience
Work History
Patient Counselor
Anmed Health
04.2022 - 03.2023
- Experienced in EPIC software
- Registered patients for appointments
- Updated demographic information
- Educated patients on their medical rights during care at the facility
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
Customer Service Associate
Walgreens
11.2021 - 03.2022
- Assisted with receiving, product pricing, and stock replenishment
- Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies
- Greeted guests entering or exiting store and upon approach to sales registers, answering questions and directing to product locations or store departments.
Assembly worker
Electrolux
03.2021 - 11.2021
- Inspected assembled product to check for issues and meet quality standards
- Rotated through assembly line, performing different functions
- Assembled products in high-volume operation, performing various tasks on rotating
- Education basis.
Economic Support Specialist
Dept Of Family & Children Services
04.2014 - 02.2021
- Determined correct services and program resources for individual needs.
- Looked for signs of fraud and reported cases to fraud coordinator and investigators.
- Researched and interpreted program regulations and applicable laws.
- Collected and analyzed personal and financial information to make appropriate determinations.
- Kept case files updated, accurate and aligned with requirements.
Regional Receptionist
Department Of Family & Children Services
04.2014 - 02.2021
- Call Center experience
- Responsible for taking inbound & outbound calls assisting clients
- Assisted Regional Director & County Directors with projects and special projects
- Responsible for assisting community stakeholders
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.
Customer Service Specialist
AeroCare
04.2023 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Resolved concerns with products or services to help with retention and drive sales.
General Warehouse Associate
Walgreen's Distribution Center
05.2023 - 08.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Performed inventory control, such as counting, and stocking merchandise.
Warehouse Assembler
Magna
09.2023 - Current
- Maintained inventory by identifying, labeling and placing materials and supplies in stock.
- Inspected completed products to encourage quality and adherence to company standards.
- Verified part numbers and placed parts in appropriate shipping containers.
- Collaborated within team environment to coordinate and streamline warehouse processes.
Education
Bachelors of Science - Psychology
Emmanuel College
Franklin Springs, GASEPA -
High School Diploma -
Elbert County Comprehensive High School
Elberton, GASkills
- Trained in EPIC, Microsoft Word, Excel, and Powerpoint
- Top-notch customer service skills
- Data Entry
- Remote experience
- Customer Care
- Type 60 wpm
- Insurance Authorizations
- Medical History Documentation
- Punctual and Hardworking
Timeline
Warehouse Assembler
Magna
09.2023 - Current
General Warehouse Associate
Walgreen's Distribution Center
05.2023 - 08.2023
Customer Service Specialist
AeroCare
04.2023 - 04.2023
Patient Counselor
Anmed Health
04.2022 - 03.2023
Customer Service Associate
Walgreens
11.2021 - 03.2022
Assembly worker
Electrolux
03.2021 - 11.2021
Economic Support Specialist
Dept Of Family & Children Services
04.2014 - 02.2021
Regional Receptionist
Department Of Family & Children Services
04.2014 - 02.2021
Bachelors of Science - Psychology
Emmanuel College
SEPA -
High School Diploma -
Elbert County Comprehensive High School
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