Monique Williams

• Interview, investigate and make phone calls in relation to medical claims associated with motor vehicle, general liability and workers compensation accidents
• Determine medical benefits and pursue payments on behalf of the client
• Interview patients entering the ER. Gather accident details and insurance carrier information for the use of determining available medical coverage
• Create patient files in the system and maintain files accuracy
• Investigate and confirm any medical coverage related to motor vehicle, general liability, and/or workers compensation insurance available to the patient
• Identify any patient attorney and confirm patients representation with the attorneys office

PROPERTY CLAIMS ADJUSTER (4 years):

• Promptly contacted insured's to provide accurate & timely investigation and loss analysis
• Investigated, analyzed and determined the extent of liability concerning personal, casualty and property losses and damages
• Reviewed estimates in Xactimate for accuracy and necessary amendments
• Estimated and settled contents claims by investigating and evaluating the loss details about every article damaged or lost
• Maintained an active diary and monitored diary to achieve timely development of file and timely disposition of the claim
• Presented settlements and payments to insured's and/or attorney's/public adjusters
• Composed and sent letters
• Set and updated reserves
• Adhered to all statutory regulations and unfair claim practices
  

AUTO CLAIMS ADJUSTER: (3 years):

• Handled a variety of auto losses including complex (more than 3 vehicles), Total losses, and Bodily injury claims
• Set inspections and rental vehicles when applicable
• Thoroughly reviewed the time limit demands, what the conditions of the demands were
• Labeled incoming documents from attorneys, healthcare facilities and/or insureds
• Researched Vehicle market value to determine total loss value
• Recognize & pursued recovery where possible
• Maintained the salvage log and processed the salvage proceeds
• Transferred titles & all paperwork
• Ordered Police reports and/or motor vehicle reports if applicable
• Investigated catastrophe related auto claims when applicable
  

LITIGATION ASSOCIATE (3 months):

• Class Action lawsuit project
• Reviewed Georgia claims for possible diminished value settlements
• Reviewed scope of damages via estimate and photos taken at time of loss to determine if diminished value was owed under class action lawsuit against State farm

• Prepared and bind auto policies
• Assisted existing customers with policy info and/or documents
• Collected premium payments and made outbound calls to remind customers of document deadlines to insure continuous coverage
• Explained all policy coverage's, exclusions and premiums to insured
• Processed premium payments to begin coverage
• Issued Declaration page/proof of insurance to insured

• Entered data into databases
• Verified accuracy
• Added documents to file records and created new records to support filing needs
• Obtained scanned records and uploaded into database
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports

• Quoted and bind homeowners insurance policies for various carriers such as GMAC, AIG, Progressive, and Unitrin
• Sold additional products and service after identifying customer needs and requirements
• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
• Responded to customer calls within 24 hours to swiftly resolve issues and answer questions
• Built and maintained long-term relationships with clients through active listening and outstanding customer service
• Displayed consistent, positive attitude towards customers, peers, and other personnel, even during high stress situations