Felicia Cornelious
Conway,AR
Summary
Experienced and highly skilled Auto Estimator and Adjuster with 20 plus years in the collision industry and insurance. Knowledge of industry regulations, insurance policies, negotiating settlements, evaluating damages, and repair techniques. Detail-oriented, analytical, and excellent at problem-solving. Adept at using the latest estimation software and tools to ensure accurate assessments. Strong communication and interpersonal skills to effectively communicate with all parties involved. Dedicated to providing exceptional customer service and resolving claims with integrity and efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Express ECTA - External Claim Task Associate
State Farm
Virtual, Contract
07.2021 - 07.2023
- Prepared title documents and issued payments to customer from the Total Loss Claim Specialist directions
- Contact salvage vendor for any clarification on documents
- Followed Renfroe and State Farm policies and procedures to move claim forward.
- Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work.
- Interviewed claimants, witnesses, police officers, medical professionals and other parties involved in the claim.
- Determined liability based on facts gathered from investigations.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
Business Manager
Golden Collision Center
Little Rock, AR
04.2015 - 02.2020
- Strategized and impacted finances, goals, and day-to-day operations of the company by collaborating with owner and shop manager
- Oversaw employee hiring, recruitment, and training
- Managed daily meetings with front office staff regarding expectations for the day and to build interpersonal relationships
- Build collaborative and supportive relationships with front office personnel, shop technicians, and management
- Participated in industry, vendor training, and conferences
- Researched and purchased equipment for body shop and front office
- Researched and implemented OEM certification.
Estimator, Account Receivable
Golden Collision Center
Little Rock, AR
03.2010 - 04.2015
- Evaluated different repair methods to create collision estimates for damages
- Adhered to direct repair programs, insurance procedures, and rates applicable to estimates
- Processed incoming vehicles from start to finish
- Provided customer service and attention to customers regarding repair plans
- Improved operations by working with Leadership team members, insurance companies, and customers to find workable solutions
- Downloaded insurance estimates and supplements
- Processed and negotiated supplement rates, repair times, and whether part need to be repaired vs replace with Insurance Adjusters
- Researched files to reach out to customers or Insurance Adjusters to collect outstanding balance
- Documented customer information that is relevant to each file.
Human Resource Manager, Account Payable
Golden Collision Center
Little Rock, AR
07.2004 - 02.2010
- Managed personnel files according to policy, benefits, federal, and state laws
- Registered all personnel in the company for training classes
- Prepared bank deposits, payroll, sales, and state taxes
- Balanced vendor statements and issued payment.
Education
Bachelor of Arts in Liberal Arts -
University of Arkansas At Little Rock
08-2003
Skills
- Communication
- Problem Solving
- Adaptability
- Interpersonal Skills
- Organizational
- Work Ethic
- Customer Service
- Documentation
- CCC one
- Multiple states with Adjuster license
- Computer Skills
- I-CAR Platinum Member - Estimator
Certification
- State Farm Auto Certification
- State Farm Property and Estimatics Certification
- I-CAR Estimator Platinum level
- I-CAR Appraiser Physical Damage Appraiser- Platinum
Timeline
Express ECTA - External Claim Task Associate
State Farm
07.2021 - 07.2023
Business Manager
Golden Collision Center
04.2015 - 02.2020
Estimator, Account Receivable
Golden Collision Center
03.2010 - 04.2015
Human Resource Manager, Account Payable
Golden Collision Center
07.2004 - 02.2010
Bachelor of Arts in Liberal Arts -
University of Arkansas At Little Rock
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