Summary
Overview
Work History
Education
Skills
Timeline
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Betty Thomas

Palm Harbor,FL

Summary

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

Day And Evening Pet Hospital & Surgical Center
08.2024 - 05.2025
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process for 40+ clients per day.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Customer Service Representative

Country Oaks Animal Hospital
01.2024 - 08.2024
  • Assisted customers by addressing inquiries and resolving issues efficiently.
  • Utilized electronic health record (EHR) systems to update patient information and streamline communication.
  • Collaborated with team members to enhance service quality and streamline operations.
  • Facilitated appointment scheduling and follow-up communications for clients.

Customer Service Specialist

Royal Pets Market & Resort
04.2023 - 01.2024
  • Responded to customer inquiries via phone and email, ensuring timely resolutions.
  • Schedule appointments, answered multi-line phone.
  • Collaborated with cross-functional teams to enhance service delivery processes and improve customer experience.

Education

High School Diploma -

Madison Heights High School
Anderson, IN
05-1971

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Team collaboration

Timeline

Front Desk Receptionist

Day And Evening Pet Hospital & Surgical Center
08.2024 - 05.2025

Customer Service Representative

Country Oaks Animal Hospital
01.2024 - 08.2024

Customer Service Specialist

Royal Pets Market & Resort
04.2023 - 01.2024

High School Diploma -

Madison Heights High School

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