Hollie Rocho

• Lead training, onboarding, and ongoing development programs for diverse professional teams
• Coach performance, manage conflict, and reinforce accountability through clear expectations
• Maintain an open-door approach to resolve concerns quickly and fairly
• Plan and support organizational and operational changes, ensuring clear communication
• Evaluate training effectiveness using feedback and performance metrics
• Partner cross-functionally to align workforce priorities with business needs
• Model ethical conduct, safety, and compliance standards

• Supported leadership in workforce planning, staff development, and operational improvements

• Assisted with onboarding processes and role clarity to improve engagement and performance

• Provided guidance on communication strategies and team alignment during change initiatives

• Built strong working relationships across teams by understanding business needs and addressing challenges proactively
• Strengthened communication and follow-through to improve consistency and results
• Utilized CRM software to track leads and optimize the sales pipeline.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Consistently met or exceeded quarterly sales targets.

• Managed scheduling, reporting, and documentation to support operations
• Maintained audit-ready records and compliance standards

• Led daily store operations, scheduling, hiring support, and onboarding
• Coached team members to improve performance, engagement, and guest experience
• Resolved employee issues and fostered an inclusive, accountable work environment