Hollie Rocho
Shelby
Summary
Results-driven Clinician Communication Specialist with strong managerial and operational expertise in healthcare, including hospital systems and medical device partnerships. Proven ability to build and maintain strategic relationships with physicians, administrators, and supply chain teams to deliver solutions that enhance patient experience and operational efficiency. Experienced in leading physician training programs across didactic and cadaver lab settings, ensuring high-quality education and adoption. Committed to supporting clients while driving measurable outcomes, including increased revenue and expanded in-office service capabilities.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Clinician Relations Manager
GraMedica
Macomb
11.2021 - 03.2025
- Expanded program adoption by onboarding multiple private practices, enabling physicians to lower overhead and grow revenue through cash-based patient services
- Monitored training feedback to enhance company partnerships.
- Assessed medical device performance with user feedback for better functionality.
- Coordinated domestic training courses, including didactic lectures and cadaver hands-on sessions.
- Lead in continuous improvement in provider relations through targeted training programs, networking events, webinars, conferences, strategic courses, follow-up, and building education programs resulting in enhanced product usage.
- Supported physicians in overcoming barriers to patient care by delivering specialized training and providing the tools necessary to perform procedures within an office-based setting.
Communications Coordinator
Atlas Foot Alignment Institute
Macomb
09.2020 - 11.2021
- Managed event logistics for workshops and webinars.
- Maintained website content, ensuring up-to-date information about services offered.
- Developed communication materials for patient education and outreach programs.
- Collaborated with healthcare professionals to create informative content for newsletters.
- Managed client relationships to ensure satisfaction and project alignment.
- Designed process improvement plans to streamline operations effectively.
Account Manager
Lifetime Fitness
Shelby
08.2017 - 09.2021
- Coordinated with sales team members on promotional tactics that would help increase sales volume.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Developed promotional strategies to increase sales volume.
- Hit all target goals every month.
- Completed day-to-day duties accurately and efficiently
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Associate of Science -
Macomb Community College
Warren, MI 08.2003 - 05.2005
Graduate -
Fraser Public High School
09.1998 - 05.2002
Skills
- Educational program design
- Patient care facilitation
- Strategic planning
- Customer engagement
- Professional networking
- Healthcare communication
- Effective communication
- Attention to detail
- Team collaboration
- Project management
- Ethical practice
- Hands-on clinical instruction
- Patient education
- Provider relations improvement
- Problem solving
- Team player
- Administrative skills
- Cross-functional team leadership
- Communication skills
- Quality management
References
References available upon request.
Timeline
Clinician Relations Manager
GraMedica
11.2021 - 03.2025
Communications Coordinator
Atlas Foot Alignment Institute
09.2020 - 11.2021
Account Manager
Lifetime Fitness
08.2017 - 09.2021
Associate of Science -
Macomb Community College
08.2003 - 05.2005
Graduate -
Fraser Public High School
09.1998 - 05.2002