Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hollie Seaford

Gosport,IN

Summary

Dynamic professional with a proven track record at Castle Healthcare, excelling in customer service and creative thinking. Spearheaded initiatives that enhanced admissions processes and resident engagement, demonstrating exceptional multitasking and organizational skills. Known for building strong client relationships and delivering outstanding results, contributing to significant improvements in operational efficiency and client satisfaction.

Overview

7
7
years of professional experience

Work History

Stylist

Studio M Salon
08.2023 - Current
  • Resolved guest complaints about service or style.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.

Admissions Coordinator

Castle Healthcare
01.2022 - 08.2023
  • Collaborated with admissions team to develop and implement strategies to improve admissions process.
  • Compiled and analyzed data to track admissions trends and make recommendations for improvements.
  • Performed document filing, bookkeeping, and faxing for busy student admissions office.
  • Assisted in patient admission process based on federal and state laws.
  • Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.

Receptionist

Castle Healthcare
01.2022 - 08.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Activities Director

Castle Healthcare
10.2020 - 08.2021
  • Supported cognitive health through the implementation of brain fitness programs designed to stimulate mental acuity in older adults.
  • Evaluated supplies and requested purchases to meet activity plans.
  • Scheduled movies, entertainment, and other special events.
  • Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.

Activities Assistant

Castle Healthcare
02.2018 - 10.2020
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
  • Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
  • Evaluated the effectiveness of each activity based on participant feedback and adjusted programming accordingly for increased satisfaction.

Education

Tricoci University of Beauty Culture
08.2023

High School Diploma -

Owen Valley High School
Spencer, IN
05.2019

Skills

  • Customer service
  • Product knowledge
  • Multitasking and organization
  • Attention to detail

Timeline

Stylist

Studio M Salon
08.2023 - Current

Admissions Coordinator

Castle Healthcare
01.2022 - 08.2023

Receptionist

Castle Healthcare
01.2022 - 08.2022

Activities Director

Castle Healthcare
10.2020 - 08.2021

Activities Assistant

Castle Healthcare
02.2018 - 10.2020

Tricoci University of Beauty Culture

High School Diploma -

Owen Valley High School

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Hollie Seaford