Hollie Vernon

Rapunzel's Lice Boutique

05.2016 - 06.2025

Consulted, advised and treated clients according to their unique situations and needs.
Managed budgets effectively, ensuring optimal financial performance by cutting operational costs by half.
Built high-performing teams through effective recruitment, onboarding, and promoted continuity by creating training material and encouraging a culture of standard practice across the 6 locations.
Set up new call tracking system to improve the call experience and add features to help understand our demographic.
Answered incoming calls, set appointments, and followed up with clients post-treatment.
Communicated with schools, social services and insurance companies on behalf of the client.
Generated client material to promote compliance with protocol, and to eliminate post-treatment confusion.
Maintained positive client relations by addressing concerns, questions, and providing real solutions.
Improved online marketing to attract new customers and promoted client success by reformulating product offerings in our physical locations, and online.
Implemented several customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Introduced new pay structures for our staff, and focused on items to improve the pay disparity during slower seasons.