Hollie Wackerly
200 Vale Street, Hot Springs,AR
Summary
Dynamic professional with over 5 years of experience in customer service and safety protocols, well-prepared to excel in this role. Strong emphasis on teamwork and adaptability drives the ability to ensure seamless operations while delivering exceptional passenger experiences. Proficient in conflict resolution, emergency response, and effective communication, consistently maintaining a calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers. Committed to enhancing service quality and safety standards in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Flight Attendant
Envoy Air
02.2022 - Current
- Attended four weeks of training on how to handle safety and emergency situations
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Followed safety, passenger and supply pre-flight checklists.
- Helped instruct airline trainee's during their IOE.
- Helped guests locate seats and stow luggage in appropriate locations.
- Held other employees responsible for fulfilling required duties and tasks during designated shifts.
- Advertised the company card during flights that I managed.
- Ability to be flexible when needed.
Sales Associate
Hobby Lobby
06.2020 - 01.2022
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Sold various products by explaining unique features and educating customers on proper application.
- Operated cash register, collected payments and provided accurate change.
- Took the initiative to learn about products from other departments to provide coverage and optimize customer service value.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Handled restocking and inventory checks over the paper crafting department.
- Helped average of 30+ customers per day by responding to inquiries and locating products.
Sales Associate
Dillard's Department Store
09.2018 - 05.2020
- Assisted customers by finding needed items and checking inventory for items at other locations.
- Sold various products by explaining unique features and educating customers on current trends
- Current knowledge of promotions, exchange guidelines, payment policies, and security measures.
- Operated cash register, collected payments and provided accurate change.
- Assisted with purchases, locating items and signing up for rewards programs.
- Balanced cash drawer daily and performed all opening and closing duties.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Offered product and service consultations and employed upselling techniques.
- Built trusting relationships with customers by making personal connections.
Education
High School Diploma -
Lakeside High School
Hot Springs, AR05.2018
Skills
- Outgoing personality
- Safety Procedures
- Medical Emergency Response
- Conflict Resolution
References
- Tammy Passafiume - CEO of Diamond Lakes Federal Credit Union - Family Friend - +1 (870) 818-0098
- Olivia Lyons - Envoy Flight Attendant - Coworker - +1 (469) 901-0050
- Shemika Green - American Airlines Flight Attendant - Friend - +1 (501) 613-5590
Timeline
Flight Attendant
Envoy Air
02.2022 - Current
Sales Associate
Hobby Lobby
06.2020 - 01.2022
Sales Associate
Dillard's Department Store
09.2018 - 05.2020
High School Diploma -
Lakeside High School