Hollie Lynne Carnes
Fallon
Summary
Professional leader with extensive experience in driving strategic initiatives and fostering effective team collaboration. Strong background in project management, budget oversight, and stakeholder engagement, ensuring organizational goals are met efficiently. Known for adaptability, reliability, and focus on achieving impactful results. Skilled in leveraging data-driven insights, optimizing processes, and mentoring teams to excel in dynamic environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Associate Director of Surgery and Infusion Center
Banner Churchill Community Hospital
11.2022 - 03.2025
- Managed two departments comprised of 32-26 individuals.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas.
- Leveraged data and analytics to make informed decisions and drive process improvement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established an Enhanced Recovery after Surgery (ERAS) Committee which put us in a better position to optimize patient outcomes during an IV fluid shortage.
- Upgraded four pieces of equipment for our sterile processing department to ensure compliance with standards for high level disinfection, while staying within budget.
- Maintained targets above goal for surgery annual initiatives for minimizing surgical site infections.
- Decreased findings by regulatory compliance for mock joint commission surveys from 2023 to 2024, with zero findings for Ambulatory Infusion.
- Created a Community Outreach Project in which staff volunteered for events to improve our reputation in the community.
- Leveraged for the creation of an authorization department to improve patient experience and increase patient referrals for our Ambulatory Infusion Department.
Utilization Review and Case Management
Summit Med Staffing, Atlas Medstaff, LRS Health
11.2018 - 09.2022
- Travel Nursing Assignments at the following hospitals: Carilion Memorial Hospital (Roanoke, VA), Monument Health (Rapid City, SD), Inova Alexandria Hospital (Alexandria, VA), Northeast Georgia Medical Center (Gainesville, GA), Phoebe Putney Memorial Hospital (Albany, GA), Renown Regional Medical Center (Reno, NV).
- Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
- Improved patient care quality by conducting thorough utilization reviews and making recommendations for optimal treatment plans.
- Submitted cases for criteria failures and helped facilitate resolutions and approvals.
- Served as a vital liaison between patients, healthcare providers, and insurance companies, fostering effective communication and coordination among all parties involved in the care process.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Streamlined discharge planning processes, ensuring a smoother transition for patients back to their homes or other facilities.
Clinical Director
Bethany Hospice and Palliative Care
08.2020 - 11.2021
- Took over management of an office during a staffing shortage. Improved morale, reduced expenditures, hired, trained, and mentored new staff, as well as improving staff retention.
- Performed 90 day and annual evaluations, ensured all certifications, annual education, and documentation necessary for employment were up to date in accordance with legal requirements and company policy.
- Oversight of new certifications and recertifications for existing hospice patients.
- Performed chart reviews to ensure appropriate documentation was done for all disciplines.
- Lead interdisciplinary team meetings weekly, ensuring effective collaboration with physicians and other healthcare professionals to develop comprehensive patient treatment plans.
- Maintained weekly schedules and monthly on call schedules for nursing, as well as oversight of schedules for other disciplines.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Coordinated with external partners such as pharmaceutical representatives, and referral sources to ensure continuity of care for patients.
- Directed crisis intervention services when necessary; provided support during critical incidents, and ensured the well-being of all involved parties.
RN Case Manager & Utilization Review
South Georgia Medical Center
08.2017 - 11.2018
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians and interdisciplinary team to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Improved claim denial resolution by thoroughly researching and identifying root causes of denials.
- Achieved significant reductions in aged receivables through diligent tracking and appealing of denied claims.
- Assisted discharge planning efforts through prompt identification of medically stable patients who were ready for transition to alternate levels of care.
RN Case Manager
PruittHealth Hospice
02.2012 - 10.2016
- Provided emotional support to patients and their families during the end-of-life process, promoting dignity and comfort.
- Collaborated with physicians to optimize medication regimens for symptom control in terminally ill patients.
- Improved patient care by developing and implementing comprehensive hospice nursing plans tailored to individual needs.
- Managed complex caseloads effectively, prioritizing tasks based on patient acuity levels.
- Efficiently managed caseloads while adhering to regulatory guidelines ensuring compliance with Medicare conditions of participation.
- Ensured timely delivery of medical treatments for optimal symptom management while maintaining a high level of compassion.
- Enhanced interdisciplinary team collaboration through proactive communication and coordination of patient services.
- Proactively identified potential barriers to quality care delivery and implemented solutions for improved service provision.
Emergency Room Registered Nurse
South Georgia Medical Center
12.2007 - 10.2011
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Assisted physicians during invasive procedures such as central line insertions or intubations, ensuring safe and accurate completion of tasks.
- Streamlined emergency room operations by efficiently triaging patients according to the severity of their condition.
- Deescalated tense situations involving agitated patients or family members through active listening skills and empathetic responses.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Oversight of STEMI process for unit, ensuring door to balloon in under 90 minutes
Education
Master of Science - Nursing
California Southern University
Chandler, AZ02-2026
Bachelor of Science - Nursing
Valdosta State University
Valdosta, GA12-2007
Skills
- Corporate communications
- Budget management
- Proposal writing
- Program development
- Community outreach
- Performance evaluations
- Strategic planning
- Regulatory compliance
- Staff development
- Risk analysis
- Staff management
- Team operations
Certification
ACLS, PALS, BLS
Timeline
Associate Director of Surgery and Infusion Center
Banner Churchill Community Hospital
11.2022 - 03.2025
Clinical Director
Bethany Hospice and Palliative Care
08.2020 - 11.2021
Utilization Review and Case Management
Summit Med Staffing, Atlas Medstaff, LRS Health
11.2018 - 09.2022
RN Case Manager & Utilization Review
South Georgia Medical Center
08.2017 - 11.2018
RN Case Manager
PruittHealth Hospice
02.2012 - 10.2016
Emergency Room Registered Nurse
South Georgia Medical Center
12.2007 - 10.2011
Master of Science - Nursing
California Southern University
Bachelor of Science - Nursing
Valdosta State University
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