Hollie M. Ross
Birch Run,MI
Summary
Motivated Service Worker proudly offering 25+ years experience with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues, creating a inviting environment for both guests and staff.
Overview
27
27
years of professional experience
Work History
Bar Manager
Seville Golf & Country Club
10.2003 - 03.2020
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Consulted with managers to organize special events and promotions.
- Improved customer service rankings by resolving issues quickly and accurately.
Assistant Store Manager
Limited Brands Inc.
11.1996 - 10.2003
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Hairstylist
Kris And Company
09.1993 - 11.1996
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Recorded notes for future reference about customer preferences and services delivered.
Education
Cosmetology License - Cosmetology Education
M.J. Murphy Beauty College of Saginaw
Saginaw, MI09.1993
High School Diploma -
Birch Run High School
Birch Run, MI06.1993
Skills
- Vendor Relationship Management
- Rule Enforcement
- Health Codes Compliance
- Bar Management
- Foodservice Management
- Customer Relations
- Guest Interaction
- Team Leadership
- Relationship Building
- Service-Oriented Mindset
- Supply Ordering
- Teamwork
References
Holly Johannson - Friend / Hairdresser - (480) 694 - 7948
Scott Blanchard - Member at Seville Golf and Country Club - (480) 751 - 7644
Matt Hogan - Owner M&M Lawn Care - (989) 860 - 3151
Timeline
Bar Manager
Seville Golf & Country Club
10.2003 - 03.2020
Assistant Store Manager
Limited Brands Inc.
11.1996 - 10.2003
Hairstylist
Kris And Company
09.1993 - 11.1996
Cosmetology License - Cosmetology Education
M.J. Murphy Beauty College of Saginaw
High School Diploma -
Birch Run High School
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