Hollin Lambeth

Bayminette ,AL

Summary

Dynamic customer service professional with extensive experience at Southern Grove Vineyard and PNC Bank. Proven ability to enhance guest satisfaction through effective communication and multitasking. Skilled in team collaboration, consistently driving sales and fostering loyalty. Recognized for maintaining high standards and resolving issues promptly to ensure a positive experience.

Overview

2026

years of professional experience

Work History

Host / Wine Tree Server

Southern Grove Vineyard

Took initial drink orders and relayed information to wait or bar staff.
Advised customers about special offerings and menu items to help drive sales.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Backed up servers by checking on tables and retrieving items for guests.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Completed daily side work and opening and closing duties without fail.
Answered phone calls to take orders, give information and document reservations.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.

Teller Lead

PNC Bank

05.2022 - Current

Assisted customers with account inquiries and provided information on services.
Maintained cash drawer integrity and balanced daily transactions.
Educated clients on banking products to enhance service experience.
Adhered to security protocols during cash handling procedures.
Resolved customer issues promptly to ensure satisfaction and retention.
Participated in training sessions to develop product knowledge and skills.
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Processed customer transactions promptly, minimizing wait times.
Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Assisted customers with account inquiries, resolving issues promptly and professionally.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Improved customer satisfaction by providing efficient and accurate transaction processing.
Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Educated customers on use of banking website and mobile apps.
Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Monitored and reported suspicious activity in line with bank security policies.
Provided training to new tellers on bank procedures, systems, and customer service best practices.
Identified sales opportunities and referred customers to branch partners in financial services.
Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
Increased customer satisfaction through friendly interactions and resolving issues promptly.
Processed customer transactions accurately using point-of-sale systems.

Server / Host / Cook / Shift Leader / Lead Trainer

Cracker Barrel Restaurant

07.2018 - 05.2025

Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
Managed order accuracy and timely delivery to enhance dining experience.
Collaborated with kitchen staff to streamline food preparation and presentation processes.
Trained new team members on menu items, service protocols, and operational standards.
Maintained cleanliness and organization of dining area, adhering to health regulations.
Assisted in inventory management by tracking stock levels and placing orders as needed.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Resolved guest concerns promptly, ensuring effective communication between staff and patrons.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bussed and reset tables to keep dining room and work areas clean.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Contributed to inventory management by monitoring stock levels.
Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Managed inventory of dining supplies to prevent shortages during service.
Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Processed orders and sent to kitchen employees for preparation.

Education

High School Diploma -

Baldwin County Highschool

Bay Minette, AL

05.2021

Skills

Customer service
Team collaboration
Multitasking proficiency
Effective time management

Adaptable to change
Detail-oriented
Professional appearance
POS software

Timeline