Hollis Taliaferro

• Evaluated auto claims to determine coverage and liability based on policy guidelines.
• Analyzed damage estimates and repair costs to ensure accurate settlement amounts.
• Negotiated settlements with claimants and service providers to expedite resolution process.
• Conducted thorough investigations, including interviews and inspections, to validate claims information.
• Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
• Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
• Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
• Increased overall efficiency in claims handling by utilizing advanced technology tools for documentation, record-keeping, and data analysis.
• Managed a high volume caseload without sacrificing quality or timeliness in delivering resolutions to clients'' auto accident-related issues.

• Entered customer interaction details in UPS system to track requests, document problems and record solutions offered
• Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
• Provided primary customer support to internal and external customers in fast-paced environment
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Consulted with outside parties to resolve discrepancies and create effective solutions
• Evaluated account and service histories to identify trends, using data to m
• Offered advice and assistance to customers, paying attention to special needs or wants
• Managed 80 inbound calls and handling time under 350
• Evaluated customer account information to assess current issues and determine potential solutions

Seasonal

• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
• Restocked, arranged and organized merchandise in front lanes to drive product sales
• Checked prices for customers and processed items sold by scanning barcodes

• Followed up with customers on unresolved issues
• Reported policy changes and company conditions affecting customer satisfaction
• Implemented improvements in manual and electronic billing procedures
• Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials
• Tracked progress of all outstanding insurance claims

• Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
• Maintained up-to-date knowledge of product and service changes
• Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
• Recorded actions taken, issues resolved and provided information to effectively manage customer accounts
• Followed up with customers about resolved issues and to maintain high standards of customer service
• Effectively communicated with customers about account changes, new process of services and potential upgrades

• Counted cash in register drawer at beginning and end of shift
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
• Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
• Mentored new team members on POS system operation, customer service strategies and sales goals

• Counted cash in register drawer at beginning and end of shift
• Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
• Restocked, arranged and organized merchandise in front lanes to drive product sales
• Operated cash register for cash, check and credit card transactions with 100% accuracy

• Utilized various sales techniques to develop relationships with customers and drive sales
• Set up appointments with potential and current customers to discuss new products and services
• Adapted sales techniques to specific clients and promoted products based on individualized client needs
• Led educational training seminars and product demonstrations
• Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects

• Operated cash register for cash, check and credit card transactions with 100% accuracy
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
• Mentored new team members on POS system operation, customer service strategies and sales goals