Holly Baldock

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Improved marketing to attract new customers and promote business.

+ Type or edit your work history here

• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Trained and motivated employees to perform daily business functions.

• Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
• Explained treatment procedures and instructed patients on home care guidelines.
• Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
• Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Took dental images following strict patient protection rules, applying lead aprons.
• Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
• Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
• Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
• Used Software to document and maintain patient information and health background.
• Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, Type, casts and impressions.
• Reduced wait times by effectively managing exam room turnover between appointments, minimizing downtime for both staff members and patients alike.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
• Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for both staff and patients.
• Conducted routine maintenance on dental equipment, prolonging the life span of costly tools and instruments essential for daily operations.
• Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
• Increased patient satisfaction rates through excellent customer service skills when addressing concerns or resolving issues promptly.
• Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
• Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
• Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
• Typed patient data into computer system using Software while following privacy laws and maintaining high-level accuracy.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained computer and physical filing systems.
• Updated reports, managed accounts, and generated reports for company database.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Developed and maintained successful relationships with vendors, suppliers and contractors.