Holly Barrett
Virginia Beach,VA
Summary
Proven problem-solver and customer service expert, enhanced Wawa's customer loyalty through empathetic resolution of complaints and high-stress situations. At Aloft Hotel, led eco-friendly initiatives, improving guest experiences significantly. Skilled in data entry and active listening, adept at fostering team cohesion and driving program effectiveness in diverse environments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Wawa
05.2023 - 07.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Recreation Specialist
City of Norfolk
01.2019 - 11.2020
- Scheduled events in recreation facilities and monitored facility conditions.
- Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
- Evaluated program effectiveness using participant feedback, making necessary adjustments to enhance future offerings.
- Planned and evaluated recreation and athletic programs with recreation director to support community.
Head of Housekeeping Services
Aloft Hotel
09.2017 - 03.2019
- Fostered a positive work environment through open communication channels, regular performance feedback, and team-building activities.
- Spearheaded the implementation of eco-friendly cleaning practices to reduce environmental impact while maintaining high-quality services.
- Contributed to overall hotel success by actively participating in cross-departmental initiatives focused on enhancing guest experiences from check-in to departure.
- Conducted regular inspections of guest rooms, common areas, and laundry facilities to ensure compliance with cleanliness and hygiene requirements.
Education
Bachelor of Science - Nursing
Radford University
Radford, VA01-2006
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
Timeline
Customer Service Representative
Wawa
05.2023 - 07.2024
Recreation Specialist
City of Norfolk
01.2019 - 11.2020
Head of Housekeeping Services
Aloft Hotel
09.2017 - 03.2019
Bachelor of Science - Nursing
Radford University
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