Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Bolen

Fort Worth,TX

Summary

Seasoned Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.


Overview

17
17
years of professional experience

Work History

Operations Manager

The Home Depot Inc
05.2016 - Current
  • Increased profit by streamlining operations.
  • Assisted in recruiting, hiring and training of team members.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.

Merchandising Execution Team Associate

The Home Depot
02.2007 - 05.2016
  • Used props and lighting to enhance appearance and visibility of displays.
  • Identified underperforming products through regular analysis of sales data, recommending markdowns or removal from shelves as appropriate.
  • Organized store merchandise racks by size, style, and color.
  • Conducted regular audits to ensure compliance with company standards, resulting in improved store performance.
  • Managed seasonal transitions effectively, coordinating efforts across departments to ensure seamless execution of new merchandise layouts and markdowns.
  • Collaborated with cross-functional teams to develop merchandising strategies, optimizing product placement for maximum revenue generation.

Education

Bachelor of Arts - Mass Communications And Public Affairs

California State University - Chico
Chico, CA
05.2016

Skills

  • Goal Setting
  • P&L Administration
  • Employee relations and conflict resolution
  • Business Management
  • Performance monitoring
  • Workforce Management
  • Onboarding and Orientation
  • Performance Evaluations
  • Cross-Functional Collaboration

Timeline

Operations Manager

The Home Depot Inc
05.2016 - Current

Merchandising Execution Team Associate

The Home Depot
02.2007 - 05.2016

Bachelor of Arts - Mass Communications And Public Affairs

California State University - Chico

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Holly Bolen