Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Shepard

Coraopolis,PA

Summary

Results-driven leader with 7 years of management experience and a Bachelor's degree in Psychology. Proven track record in optimizing operational processes, enhancing team performance, and fostering a positive work environment. Skilled in implementing effective training programs, conflict resolution strategies, and employee engagement initiatives. Adept at leveraging psychological principles to improve workplace dynamics and drive organizational success. Seeking to transition into a Human Resources role to apply my management expertise and passion for people development to support talent acquisition, employee relations, and overall organizational effectiveness.

Overview

7
7
years of professional experience

Work History

Operations Manager

Forever 21
03.2018 - Current
  • Implemented new operating procedures to foster an efficient work environment centered on mutual success
  • Constructed employee schedules to ensure daily task execution and an improved customer experience
  • Led a team of 30+ diverse employees, fostering a collaborative environment through effective training and goal-setting
  • Managed conflict resolution and employee relations issues, maintaining a positive workplace culture and minimizing turnover rates
  • Facilitated regular staff meetings and training sessions to promote open communication and continuous professional development among team members
  • Ensured compliance with labor laws and company policies by conducting regular audits and providing necessary training to staff on workplace regulations
  • Analyzed employee performance metrics and conducted employee performance reviews, providing constructive feedback, to identify training needs and career opportunities
  • Spearheaded recruitment efforts of 100+ candidates, including job postings, interviewing, and onboarding processes
  • Monitored daily cash discrepancies, inventory shrinkage, and safety protocols
  • Managed customer concerns using conflict resolution strategies to increase customer satisfaction
  • Learned and adapted quickly to new technology and software applications
  • Developed and maintained courteous and effective working relationships
  • Demonstrated strong organizational and time management skills while managing multiple projects
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes

Mental Health Case Manager

Coleman Health Services
08.2021 - 03.2022
  • Provided individualized case management services to a caseload of 70+ clients, facilitating access to mental health resources and support services
  • Conducted home visits when necessary, assessing living environments for safety concerns or potential triggers that could impact a client's mental wellbeing negatively
  • Conducted comprehensive assessments to develop personalized treatment plans, coordinating with multidisciplinary teams to address clients' unique needs
  • Advocated for clients in various settings, including hospitals, doctors' offices, community resources, and legal environments, ensuring they received appropriate care and support
  • Educated families about mental health conditions, helping them understand their loved one's needs and supporting them throughout the treatment process
  • Collaborated with healthcare professionals, social services, and community organizations to create a holistic support network for clients
  • Maintained accurate and confidential client records, adhering to HIPAA regulations and ensuring compliance with organizational policies
  • Exceeded individual productivity goals of company by greater than 20% weekly

Education

Bachelor of Science - Psychology

University of Pittsburgh, Dietrich School of Arts And Sciences
Pittsburgh, PA
05.2021

Skills

  • Problem-Solving
  • Team Leadership
  • Customer Service
  • Recruiting
  • Training
  • Goal Setting
  • Performance Management
  • Regulatory Compliance

Timeline

Mental Health Case Manager

Coleman Health Services
08.2021 - 03.2022

Operations Manager

Forever 21
03.2018 - Current

Bachelor of Science - Psychology

University of Pittsburgh, Dietrich School of Arts And Sciences

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Morgan Shepard