HOLLY BOTOS
Delhi,IA
Summary
Detail-oriented professional with customer service expertise and data entry experience. Proven ability to resolve inquiries efficiently and maintain accurate records, ensuring high levels of customer satisfaction.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
26
26
years of professional experience
Work History
Processor/Logistics Assistant
Modernfold
Dyersville, IA
10.2024 - Current
- Develop product knowledge and learn panel types work together to very customer is getting what they expect.
- Create and verify all needed paperwork for the production floor.
- Verify all orders against purchase orders, pick tickets and customer form.
- Communicate process, requirements, concerns and timing to account representatives and resolve problems and workflow.
- Maintain daily shipments to ensure shipping efficiencies.
- Communicate with distribution and CSRs when orders will be ready for pick up.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Communicate requirements, concern and timing to Account representatives and resolve problems.
- Cross check all invoicing to paperwork that was shipped out.
Lead/ Charger
Collins Aerospace
Manchester, IA
05.2023 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Responsible for distribution of work for our team in addition to ensuring paperwork is accurate.
- Maintain high-quality standards with thorough cross referencing rev and serial numbers.
- Demonstrate a strong work ethic by consistently arriving on time, prepared to begin work immediately and contributing positively to the team's overall success.
- Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
- Train new hires on the 5s safety guidelines and company core values, ensuring quick acclimation to the role and faster team results.
- Established strong relationships with supervisors, or areas for potential improvement.
Customer Service Representative
Community Savings Bank
Manchester, IA
08.2022 - 04.2023
- Delivered exceptional customer support through effective communication and problem-solving techniques.
- Resolved customer inquiries and issues promptly, ensuring high satisfaction levels.
- Processed financial transactions accurately while adhering to compliance regulations.
- Collaborated with team members to enhance service efficiency and streamline workflows.
- Trained new staff on customer service protocols and bank policies to ensure consistency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Daycare Provider
Self Employed
Delhi, IA
08.2020 - 07.2022
- Developed engaging lesson plans to promote early childhood learning and development.
- Established a safe, nurturing environment for children, ensuring emotional and physical well-being.
- Implemented daily routines that fostered structure and consistency among children.
- Coordinated activities that encouraged social skills and teamwork among peers.
- Monitored children's progress, providing feedback to parents regarding developmental milestones.
MANAGER/ STYLIST
COST CUSTTERS
Cedar Rapids, IA
10.2000 - 08.2020
- Managed administrative aspects of sales by recording inventory, accepting customer payments and inputting daily sales logs.
- Kept up-to-date with current beauty trends through attending industry conferences and workshops, ensuring the salon remained at the forefront of cutting-edge techniques and styles.
- Collaborated with team members to execute successful promotional events and boost clientele base.
- Recommended service and product enhancements to improve overall customer satisfaction and boost sales.
- Consistently met or exceeded sales targets by implementing effective marketing strategies.
- Provide high-quality hair services, ensuring timely completion and attention to detail.
- Played active role in resolving customer complaints or issues, demonstrating commitment to excellent customer service at all times.
- Improved communication among staff members by initiating regular team meeting focused on problem solving and open discussion about concerns or suggestions with the salon environment.
Education
Associate of Applied Science - Cosmetology
Capri College
Dubuque, IA09-1999
High School Diploma -
Maquoketa Valley
Delhi05-1997
Skills
- Attention to detail
- Teamwork and collaboration
- Customer service
- Data entry experience
- Multitasking and organizing
- Employee training
- Paperwork management
- Data entry background
- Data entry
- Records management
- Continuous improvement
- Proficient in Excel, Word, TCM, MFP
- Positive attitude
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of8-10 staff members.
- Received Top salon in the Regis corporation.
- Received Top Manager, Salon of the Year.
Timeline
Processor/Logistics Assistant
Modernfold
10.2024 - Current
Lead/ Charger
Collins Aerospace
05.2023 - 10.2024
Customer Service Representative
Community Savings Bank
08.2022 - 04.2023
Daycare Provider
Self Employed
08.2020 - 07.2022
MANAGER/ STYLIST
COST CUSTTERS
10.2000 - 08.2020
Associate of Applied Science - Cosmetology
Capri College
High School Diploma -
Maquoketa Valley