Holly Branyan
Victor,CA
Summary
Professional with strong background in direct support and supervision. Skilled in team collaboration, adaptable to changing needs, and consistently focused on achieving results. Expertise in developing individualized support plans, managing staff, and fostering positive environment. Known for reliability, strong communication, and problem-solving abilities.
Overview
27
27
years of professional experience
Work History
Direct Support Professional Supervisor
Hanot Foundation
Lodi, CA
09.2022 - Current
- Supervised daily operations of support services for individuals with disabilities.
- Monitored compliance with regulatory standards and organizational policies.
- Facilitated communication between clients, families, and interdisciplinary teams.
- Increased community integration for clients through the organization of social events, volunteer opportunities, and outings.
- Mentored team members on best practices in direct support and crisis intervention techniques.
- Served as a role model for staff in demonstrating compassionate care practices that prioritize respect for each individual''s dignity and rights.
Customer Relationship Manager
Caliber Home Loans/New Rez
07.2020 - 03.2022
- Developed and maintained strong customer relationships to enhance satisfaction and retention.
- Analyzed customer feedback to identify trends and drive improvements in service processes.
- Collaborated with cross-functional teams to streamline communication and resolve customer issues efficiently.
- Managed escalated customer inquiries, ensuring timely resolution and maintaining positive experiences.
Loan Officer Assistant
Country Club Mortgage DBA Vero Mortgage
Visalia, CA
08.2019 - 07.2020
- Assisted loan officers in processing applications and preparing documentation for approvals.
- Coordinated communication between clients, underwriters, and real estate agents throughout loan process.
- Maintained accurate client records using mortgage processing software to enhance operational efficiency.
- Reviewed financial documents for completeness and compliance with industry regulations.
Senior Loan Processor
Freedom Mortgage Corporation
Stockton, CA
08.2018 - 02.2019
- Processed loan applications efficiently, ensuring compliance with company policies and industry regulations.
- Reviewed documentation for accuracy, completeness, and adherence to underwriting guidelines.
- Collaborated with loan officers to facilitate smooth communication throughout the processing cycle.
- Coordinated with third-party vendors to obtain necessary documentation for timely loan closures.
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
Senior Loan Processor
Fremont Bank
Livermore, CA
03.2013 - 08.2018
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Explained very technical financial information to applicants in easy to understand language.
- Utilized loan origination software to process and track loan applications.
- Conducted thorough borrower credit analysis to accurately assess financial stability and minimize default risks.
- Helped college students obtain financial aid through loan programs.
- Streamlined loan processing by implementing efficient workflow systems and task prioritization.
- Developed a comprehensive understanding of various lender guidelines which helped expedite loan approvals.
- Coordinated closing process with attorneys, title companies, and government clerks.
Senior Loan Processor
Chase Bank
San Ramon, CA
08.2011 - 02.2013
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Leveraged industry knowledge to provide expert guidance on loan products best suited for borrower needs, enhancing customer satisfaction levels.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Compiled closing packages for drafting and presentation accuracy.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.
- Coordinated seamlessly with sales teams to ensure proper alignment of expectations and timelines between clients and internal departments.
Jr. Underwriter/Senior Loan Coordinator
Home Savings of America
San Ramon, CA
10.2008 - 02.2011
- Analyzed financial documents to assess risk and make informed underwriting decisions.
- Collaborated with loan officers to streamline application processes for improved efficiency.
- Reviewed credit reports and mortgage applications for accuracy and compliance with policies.
- Conducted thorough evaluations of property values using industry-standard appraisal tools.
- Developed and maintained relationships with clients to facilitate smooth underwriting operations.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback on process improvements.
Sales Assistant
Washington Mutual Bank
Pleasanton, CA
02.1999 - 05.2008
- Assisted customers with account inquiries and transaction processing.
- Coordinated with team members to enhance customer service experiences.
- Streamlined communication between departments to improve workflow efficiency.
- Monitored compliance with banking regulations and internal policies consistently.
- Led initiatives to improve customer satisfaction through feedback analysis and action plans.
- Processed transactions accurately while maintaining a high level of customer service.
Skills
- Time management
- Multitasking and organization
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Client documentation
- Conflict resolution
- Client support
Timeline
Direct Support Professional Supervisor
Hanot Foundation
09.2022 - Current
Customer Relationship Manager
Caliber Home Loans/New Rez
07.2020 - 03.2022
Loan Officer Assistant
Country Club Mortgage DBA Vero Mortgage
08.2019 - 07.2020
Senior Loan Processor
Freedom Mortgage Corporation
08.2018 - 02.2019
Senior Loan Processor
Fremont Bank
03.2013 - 08.2018
Senior Loan Processor
Chase Bank
08.2011 - 02.2013
Jr. Underwriter/Senior Loan Coordinator
Home Savings of America
10.2008 - 02.2011
Sales Assistant
Washington Mutual Bank
02.1999 - 05.2008