Holly Brown
Billings,MT
Summary
Results oriented problem-solver with a resourceful approach to unexpected challenges. Committed to ensuring client satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices. Address customer needs in a timely and efficient maner while being mindful that each client 's situation is unique.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Production Assistant / Licensed Agent
Dirk Smith With Farm Bureau
2002.10 - Current
- Resolve over 400 client phone calls per month and over 120 emails per month on average
- Write new policies and maintain current policies that contribute to our agency standing as a top producing Farm Bureau Agency (exceeding industry standard production by over 50%)
- Answer billing questions and concerns in a timely manner
- Analyze credit on existing and new clients, and maintain strict client confidentiality
- Work with internal and external stakeholders to resolve policy and system issues
- Handle competing client needs and determine priorities based on need
- Monitor and review internal process and procedures for efficiency
- Advise clients on products limits, cost and features
- Manage Billing and Accounts Receivable
- Organize multiple schedules for Owners
- Efficiently manage daily tasks in order to meet tight deadlines
- Ensure compliance and industry regulations are met via daily process reviews
Accounts Receivable Clerk
Gardner Distributing
2000.08 - 2001.08
- Assisted in annual audit preparation, ensuring accurate representation of accounts receivable records and compliance with accounting standards.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Enhanced financial reporting accuracy by reconciling accounts receivable ledger with general ledger monthly.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
Education
No Degree - Education
Eastern Montana College
Billings, MTSkills
- Exceptional client relationship skills
- Strong attention to detail and deadlines
- Collaboration with internal and external with clients
- Write and maintain current policies
- Experienced data analysis and troubleshooting skills
- Excellent communication and educational skills
- Solid organizational skills
- Proficient in Word, Excel, Outlook, Teams, PowerPoint, Adobe
Certification
Property and Casualty
Life
Surety
Timeline
Production Assistant / Licensed Agent
Dirk Smith With Farm Bureau
2002.10 - Current
Accounts Receivable Clerk
Gardner Distributing
2000.08 - 2001.08
No Degree - Education
Eastern Montana College
Property and Casualty
Life
Surety
Similar Profiles
Fieldyn HawksFieldyn Hawks
Multi-Line Insurance Agent at North Carolina Farm Bureau InsuranceMulti-Line Insurance Agent at North Carolina Farm Bureau Insurance
Tacara FranklinTacara Franklin
Personal Lines Underwriter at Oklahoma Farm Bureau Mutual Insurance CompanyPersonal Lines Underwriter at Oklahoma Farm Bureau Mutual Insurance Company
Crystal ColeCrystal Cole
Receptionist at Farm BureauReceptionist at Farm Bureau