Holly Burns
Ocean Springs,MS
Summary
Versatile server with eight years of experience in leading and training teams in high-volume restaurants. Skilled in providing excellent customer service, managing reservations, and increasing table turns. Proficient in menu knowledge, upselling, and maintaining a clean dining environment. Authorized to work in the US for any employer
Overview
9
9
years of professional experience
Work History
Lead Server
The Reef-Biloxi, MS
Biloxi, MS
03.2022 - Current
- Responsible for assigning running, opening and closing side work
- Responsible for applying discounts
- Responsible for maintaining job duties by taking care of customers while also balancing a leadership role.
Server
Felix's Restaurant & Oyster Bar
Gulfport, MS
01.2021 - 02.2022
- Providing excellent customer service
- Keeping tables pre-bussed and swept
- Turning tables in a high volume restaurant
- Upselling
- Explaining menu items.
Hostess
Beausoleil Restaurant and Bar-Baton Rouge, LA
Baton Rouge, LA
12.2019 - 01.2021
- Scheduled reservations
- Directed guests to their table
- Managed customer requests
- Helped bus tables
- Trained multiple employees
- Answered telephone inquiries
- Accommodated and managed large parties.
Server
Houndstooth Saloon-Chicago, IL
Chicago, IL
12.2018 - 12.2019
- Trained new servers on menu knowledge and how to provide quality service
- Delivered friendly and efficient service to ensure a pleasant dining experience for all guests
- Presented menu, answered questions and made suggestions regarding food and beverage
- Looked for ways to consolidate service and increase table turns
- Assisted in keeping the restaurant clean
- Reported on time daily and in proper uniform.
Server
C & C Italian Bistro-Bay Saint Louis, MS
Bay Saint Louis, MS
03.2016 - 11.2018
- Prepared room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates and utensils
- Helped guest select food and beverages by presenting menu; offering cocktails, suggesting courses, explaining the Chef's specialties, identifying appropriate wines and answering food preparation questions
- Stayed updated on specials and knowing if the kitchen is running low on any items
- Responded to additional guest requirements by observing dining process
- Maintained table settings by removing courses as completed; replenishing utensils, refilling water glasses, being alert to guest spills or any other needs
- Concluded dining experience by inviting guests to return.
Education
Mississippi Gulf Coast Community College
High School Diploma -
Penn Foster High School
Skills
- Team Leadership
- Problem-Solving
- Responsible and Trustworthy
- Teamwork and Collaboration
- Relationship Building
- Conflict Management
- Team Management
- Organization and Efficiency
- Positive and Friendly Attitude
- Exceptional communication
- Critical Thinking
Timeline
Lead Server
The Reef-Biloxi, MS
03.2022 - Current
Server
Felix's Restaurant & Oyster Bar
01.2021 - 02.2022
Hostess
Beausoleil Restaurant and Bar-Baton Rouge, LA
12.2019 - 01.2021
Server
Houndstooth Saloon-Chicago, IL
12.2018 - 12.2019
Server
C & C Italian Bistro-Bay Saint Louis, MS
03.2016 - 11.2018
Mississippi Gulf Coast Community College
High School Diploma -
Penn Foster High School