Summary
Overview
Work History
Education
Skills
Timeline
Generic

HOLLY CHONG

Huntsville

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

22
22
years of professional experience

Work History

CREDIT & COLLECTIONS ADMIN

Adtran Inc
05.2020 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.

Collections Account Manager

Alliance Collections Agencies, Inc
09.2003 - 05.2020
  • Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
  • Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
  • Consistently met or exceeded monthly targets for successful collections, contributing to the overall financial health of the organization.
  • Increased recovery rates by conducting thorough investigations into debtor circumstances and tailoring collection approaches accordingly.
  • Trained new team members in company policies, procedures, and best practices for successful collections management.
  • Enhanced department reputation by establishing rapport with clients, demonstrating an understanding of their financial situation, and offering assistance where possible.
  • Improved cash flow by prioritizing high-risk accounts and negotiating mutually beneficial payment plans.
  • Managed account portfolio effectively, ensuring accurate record-keeping and timely follow-ups on outstanding balances.
  • Assisted in developing new strategies to increase recovery rates on delinquent accounts without compromising client relationships or business reputation.
  • Utilized analytical skills to identify trends among delinquent accounts and develop targeted action plans.

Education

Associate of Arts - Business And Managerial Economics

Mid State Technical College
Marshfield, WI
06-2010

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Excellent communication
  • Calm under pressure

Timeline

CREDIT & COLLECTIONS ADMIN

Adtran Inc
05.2020 - Current

Collections Account Manager

Alliance Collections Agencies, Inc
09.2003 - 05.2020

Associate of Arts - Business And Managerial Economics

Mid State Technical College

Similar Profiles

CREATE PROFILE
HOLLY CHONG