Krissie Opheikens
South Ogden,UT
Summary
Dynamic and self-motivated professional with extensive experience in customer service and collections at Wells Fargo. Proven ability to resolve problems effectively while maintaining a friendly demeanor. Skilled in critical thinking and communication, consistently delivering results in fast-paced environments. Adaptable and detail-oriented, committed to enhancing team performance and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Credit Card Collections
Wells Fargo
Salt Lake City, UT
01.2017 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
Wayfair
Ogden, UT
08.2013 - 12.2016
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Medical Billing Lead
Palo Alto Medical Foundation
Salt Lake City, UT
05.2010 - 03.2011
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Representative
Teleperformance
Salt Lake City, UT
02.2008 - 01.2010
Education
High School Diploma -
Northridge High School
Layton, UT06.2006
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Multitasking
- Flexible and adaptable
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
- Organization and time management
- Problem resolution
- Verbal communication
Timeline
Credit Card Collections
Wells Fargo
01.2017 - 03.2025
Customer Service Representative
Wayfair
08.2013 - 12.2016
Medical Billing Lead
Palo Alto Medical Foundation
05.2010 - 03.2011
Customer Service Representative
Teleperformance
02.2008 - 01.2010
High School Diploma -
Northridge High School