Holly Cox
Knoxville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with great attention to detail and overall proficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Staff Member
Publix
08.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Collaborated with team members to improve overall service quality through shared knowledge and expertise.
Assistant Dog Groomer
You Heavenly Dog
12.2020 - 08.2021
- Enhanced customer satisfaction by providing personalized dog grooming services based on breed and owner preferences.
- Assisted head groomer with handling various dog breeds, ensuring their safety and comfort during the grooming process.
- Improved salon efficiency by organizing and maintaining grooming tools, equipment, and workstations.
- Contributed to a positive workplace environment through effective communication with team members and clients.
Child Care Provider
Williamson County School District
08.2018 - 06.2021
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Supported child development through implementing various educational programs tailored to individual needs.
- Assisted children with homework and school projects, reinforcing learning concepts introduced in the classroom.
Sandwich Artist
Subway
10.2017 - 06.2018
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Expedited order processing for increased efficiency in high-volume periods.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
Education
Bachelor of Arts - English, Technical Communication
The University of Tennessee - Knoxville
Knoxville, TN05.2024
Skills
- Problem Solving
- Written Communication
- Attention to Detail
- Multitasking
- Technical Proficiency
Timeline
Customer Service Staff Member
Publix
08.2021 - Current
Assistant Dog Groomer
You Heavenly Dog
12.2020 - 08.2021
Child Care Provider
Williamson County School District
08.2018 - 06.2021
Sandwich Artist
Subway
10.2017 - 06.2018
Bachelor of Arts - English, Technical Communication
The University of Tennessee - Knoxville
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