Claudia Belgouete Cleophat
Sebring
Summary
Committed to acquiring new skills for any assigned role.
Resourceful Customer Service Staff Member known for high productivity and efficient task completion. Specialize in effective communication, problem-solving, and time management skills. Excel at empathy, active listening, and adaptability, ensuring exceptional customer satisfaction in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Customer Service Staff Member
Publix Super Markets Inc
Sebring
01.2015 - Current
- Assisted customers with inquiries and product selections at the service desk.
- Collaborated with team members to ensure efficient store operations.
- Trained new staff on customer service best practices and procedures.
- Handled cash transactions accurately by following established procedures.
- Processed returns efficiently and effectively according to company policy.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Handled back-office operations at the end of the night.
Team Leader
Burger King
Sebring
01.2012 - 01.2015
- Supervised daily operations to ensure efficient service and high-quality food preparation.
- Maintained a positive work environment that promoted collaboration between team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Developed strategies for problem solving and conflict resolution among team members.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Cashier
Kmart
Sebring
06.2013 - 05.2014
- Processed customer transactions accurately and efficiently at Kmart.
- Managed cash register operations while maintaining organized workspace.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Sebring High School
Sebring, FL05-2012
Skills
- Customer support
- Cash handling
- Product knowledge
- Return processing
- Staff training
- Customer relationship management
- Problem solving
- Effective communication
Languages
English
Professional
creole
Professional
Timeline
Customer Service Staff Member
Publix Super Markets Inc
01.2015 - Current
Cashier
Kmart
06.2013 - 05.2014
Team Leader
Burger King
01.2012 - 01.2015
High School Diploma -
Sebring High School