Ricardo Viespati
Homestead,FLORIDA
Summary
Personable and dedicated Customer Service Representative with extensive experience industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dynamic professional with mentoring and coaching skills. Committed to finding effective solutions that improve customer relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Staff Member
Publix
Homestead, FLORIDA
04.2020 - 04.2024
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Answered customer quests, provided store information and escorted to desired store areas.
Car Wash Attendant
El Car Wash
Homestead, FL
01.2019 - 12.2019
- Greeted customers and answered questions regarding services offered.
- Maintained a clean, organized, and safe work environment.
- Cleaned interior and exterior of vehicles using cleaning products and tools such as vacuums, brushes, towels, sponges.
Education
Associate of Science - Aviation
Miami Dade College
Miami, FL04-2026
High School Diploma -
Keys Gate Charter High School
Homestead, FL06.2021
Skills
- Credit card payment processing
- Report generation
- Report creation
- Senior leadership support
- In-store support
- Cash counting machine operations
- Cash drawer balancing
- Customer assistance
- Returns and exchanges
- Paperwork Processing
- High-energy attitude
- Sales expertise
- Customer consulting
Accomplishments
- Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
- Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
- student pilot License - 2021
Timeline
Customer Service Staff Member
Publix
04.2020 - 04.2024
Car Wash Attendant
El Car Wash
01.2019 - 12.2019
Associate of Science - Aviation
Miami Dade College
High School Diploma -
Keys Gate Charter High School
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