Holly Craft
Marietta,GA
Summary
Dynamic dental professional with extensive experience as a Dental Assistant and Receptionist, notably at Pure Smile Dental. Excelled in patient care, significantly enhancing patient satisfaction and trust. Skilled in dental terminology and multitasking, adept at appointment scheduling and maintaining sterile environments. Proven track record of improving office efficiency and patient safety through exceptional chairside assistance and effective communication.
Overview
8
8
years of professional experience
Work History
Dental Receptionist
Right Smile Center
08.2021 - 11.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Dental Assistant
Pure Smile Dental
03.2020 - 04.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared patient x-rays and images for dentist review.
Dental Assistant Extern
Coastkids Pediatric Dentistry
08.2018 - 08.2019
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Enhanced patient satisfaction by providing top-notch dental care during externship.
- Conducted thorough sterilization of instruments and equipment to maintain a safe environment for patients and staff.
- Handled patient billing inquiries professionally, resolving concerns promptly while adhering to clinic policies confidently.
Dental Assistant
Healthy Smiles Family Dental
03.2016 - 05.2018
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Took dental images following strict patient protection rules, applying lead aprons.
Education
Certificate of Technical Studies - Dental Assisting
Coastal Medical Institute
Gulfport, MS05-2025
Certificate of Technical Studies - Dental Assisting
Blue Cliff College
Gulfport, MS08-2016
Associate of Science - Health Care Administration
Mississippi Gulf Coast Community College
Perkinston, MS05-2003
High School Diploma -
Harrison Central High Scool
Gulfport, MS05-2001
Skills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
Timeline
Dental Receptionist
Right Smile Center
08.2021 - 11.2023
Dental Assistant
Pure Smile Dental
03.2020 - 04.2021
Dental Assistant Extern
Coastkids Pediatric Dentistry
08.2018 - 08.2019
Dental Assistant
Healthy Smiles Family Dental
03.2016 - 05.2018
Certificate of Technical Studies - Dental Assisting
Coastal Medical Institute
Certificate of Technical Studies - Dental Assisting
Blue Cliff College
Associate of Science - Health Care Administration
Mississippi Gulf Coast Community College
High School Diploma -
Harrison Central High Scool
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