Holly Crews
Sudan,TX
Summary
Customer-focused professional with expertise in relationship management and problem-solving. Leverages extensive experience in customer service and office management to enhance team collaboration and drive customer satisfaction. Strong organizational skills contribute to efficient operations and overall team success.
Overview
12
12
years of professional experience
Work History
Insurance ISR
Farm Bureau Insurance
Littlefield, Texas
03.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Office Manager/Veterinary Technician
Rocking P Vet Services
Idalou, Texas
06.2022 - 01.2025
- Managed daily office operations to ensure smooth workflow and productivity.
- Coordinated schedules and meetings for team members and executives to optimize time management.
- Implemented office organization strategies to improve accessibility and streamline workflows.
- Handled incoming communications, including phone calls and emails, to ensure timely responses and maintain professionalism.
- Maintained office supplies inventory and placed orders as needed.
- Assisted in onboarding new employees by preparing necessary documentation.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Office Manager/Veterinary Technician
Lubbock Small Animal Emergency Clinic
Lubbock, Texas
06.2017 - 06.2022
- Designed medication and exercise plans for animals to optimize health.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Used high-tech equipment to assist in diagnostic, medical and surgical procedures.
- Operated x-ray machines and exposed radiographic films.
- Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Responded promptly to emergency calls outside normal business hours.
- Ordered supplies needed for the practice such as medications or medical instruments.
- Supervised vet techs and scheduled appointments.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Outside Sales
Aflac
Lubbock, Texas
01.2014 - 07.2017
- Developed customized insurance plans based on client needs and preferences.
- Educated clients about coverage options and benefits of policies offered.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Contacted underwriters and submitted forms to obtain binder coverage.
Education
High School Diploma -
Sudan High School
Sudan, TX05-1995
Skills
- Policy writing
- Customer relationship management
- Scheduling coordination
- Medical record management
- Claims processing
- Customer service
- Accounts receivable
- Accounts payable
- Sales
- Cold calling
- Inventory management
- Microsoft Office Suite
- Communication
- Problem solving
- Office organization
Timeline
Insurance ISR
Farm Bureau Insurance
03.2025 - Current
Office Manager/Veterinary Technician
Rocking P Vet Services
06.2022 - 01.2025
Office Manager/Veterinary Technician
Lubbock Small Animal Emergency Clinic
06.2017 - 06.2022
Outside Sales
Aflac
01.2014 - 07.2017
High School Diploma -
Sudan High School