Holly Dinkel
Albuquerque
Summary
To serve as the Chief Nursing Officer responsible for directing and coordinating functions and activities of the nursing department and assigned clinical operation departments. I want to be part of a dedicated, professional team committed to providing high-quality patient care and customer service while ensuring compliance with legal, organizational, and medical staff standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Medical Operations, Air Force Inspection Agency
United States Air Force
Kirtland AFB, NM
07.2022 - Current
- Directs 25 medical inspectors that provide independent inspection and evaluation of medical operation programs throughout the Air Force Enterprise to advance continuous improvement of mission effectiveness at all levels.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
21 Healthcare Operations Director
United States Air Force
Peterson AFB, CO
06.2020 - 07.2022
- Directed United States Space Force's largest Pediatric & Family Health Air Force Medical Home. Provides 142,000 yearly visits for 19,600 beneficiaries and delivers care worth $25,000,000
- Led, supervised and provided strategic direction for workforce of 63 employees.
- Built strong relationships with stakeholders at all organizational levels, fostering collaboration between departments for optimal results.
- Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
- Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.
- Analyzed performance metrics and identified key areas for improvement, leading to optimized processes across the organization.
Chief Nurse
United States Air Force
Vandenberg AFB, CA
06.2018 - 05.2020
- Executive lead for Clinic Nursing Services with 7,200 enrolled patients and led team in healthcare delivery worth $4,200,000
- Guided 12 RNs and 21 medical technicians and directed Education and training programs for 206 personnel
- Streamlined processes to improve efficiency in daily nursing operations, reducing overtime hours required by staff members.
- Established strong relationships with physicians and other healthcare professionals for optimal collaboration and patient care coordination as member of executive council.
- Contributed to organizational strategic planning by providing insight into nursing care trends and identifying opportunities for growth within the department.
- Ensured compliance with regulatory agencies by maintaining up-to-date knowledge of laws, guidelines, and best practices related to nursing care management.
- Led Wing Life Support program, Medical Group patient advocate program, MHS GENESIS site transition director, and lead for Patient Family Partnership Council
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
Chief, Accreditation and Compliance
United States Air Force
Lackland Kelly AFB, Texas
06.2014 - 06.2018
- Promoted Air Force Surgeon General policy execution, supported medical operations for 2,600,000 beneficiaries, 12 major commands, 76 Military Treatment Facilities and 43,000 medics
- Lead for $5,000,000 Joint Commission hospital and outpatient contracts; maintained accreditation status for 76 Air Force military treatment facilities
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects as Air Force moved from AAAHC ambulatory accreditation to Joint Commission accreditation.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Nurse Manager, Medical Step Down
United States Air Force
Brook Army Medical Center, Texas
03.2012 - 07.2013
- Led nursing staff in delivery of patient care on 22 bed medical-cardiac intermediate care unit in Department of Defense's largest Level 1 Trauma Center
- Provided clinical, administrative oversight and career counseling for 21 officers, 10 medics and technicians and 45 civilian and contract staff
- Executed orders of 42 staff physicians and 119 residents from 7 services; supported healthcare delivery valued at $3,800,000 a year
- Oversaw education and training, infection control, safety, process improvement and medical readiness programs. Ensured compliance with Air Force, Army, Joint Commission and national standards.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Staff Nurse ICU-Trauma and Neuro ICU
United States Air Force
Brook Army Medical Center-San Antonio, Texas
12.2011 - 03.2012
- Planned, organized, and evaluated care on a 10-bed ICU at Level-1 trauma center with 2,300 annual medical, cardiac and surgical admissions
- Served as charge nurse; directed staff assignments and patient placement and supported training platform for critical care nurses
- Collaborated with medical specialty physicians, discharge planners, and ancillary healthcare teams to optimize patient outcomes
- Participated in treatment protocol research, process improvement, infection control, education and training, and readiness programs
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
- Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
Education
Master of Science - Nursing Executive
Walden University
Minneapolis, Minnesota10.2024
Master of Science - International Health
Trident University
Cypress, California12.2010
Bachelor of Science - Nursing
University of Nebraska Medical Center
Omaha, Nebraska05.2001
Associates of Nursing - Nursing
Angelo State University
San Angelo, Texas05.1996
Skills
- Proven leader
- Excellent communication skills
- Driven work ethic
- Team player
- Mission oriented
- Strategic thinker
- Experience in multiple healthcare settings
Certification
- Board Certified Medical-Surgical Nurse-ANCC
- Basic Life Support
- Advanced Life Support
- Pediatric Advanced Life Support
Timeline
Director of Medical Operations, Air Force Inspection Agency
United States Air Force
07.2022 - Current
21 Healthcare Operations Director
United States Air Force
06.2020 - 07.2022
Chief Nurse
United States Air Force
06.2018 - 05.2020
Chief, Accreditation and Compliance
United States Air Force
06.2014 - 06.2018
Nurse Manager, Medical Step Down
United States Air Force
03.2012 - 07.2013
Staff Nurse ICU-Trauma and Neuro ICU
United States Air Force
12.2011 - 03.2012
Master of Science - International Health
Trident University
Bachelor of Science - Nursing
University of Nebraska Medical Center
Associates of Nursing - Nursing
Angelo State University
Master of Science - Nursing Executive
Walden University